At a Glance
- Tasks: Provide efficient admin support and manage confidential information for the Support at Home team.
- Company: Join a dynamic team focused on improving services across South Lakes and Furness.
- Benefits: Flexible working hours, competitive pay, and opportunities for personal development.
- Other info: Fast-paced environment with a focus on teamwork and service improvement.
- Why this job: Make a real difference by supporting essential services and enhancing customer experiences.
- Qualifications: Strong organisational skills, attention to detail, and experience with digital systems required.
The predicted salary is between 24000 - 28000 £ per year.
We are seeking a Business Support Administrator to provide flexible, efficient, and responsive administrative support within our Support at Home team. This role is key to ensuring smooth operations, handling a variety of tasks such as managing confidential information, liaising with managers to meet statutory requirements, and delivering exceptional customer service to both internal and external stakeholders.
You will be responsible for responding to urgent requests, coordinating emergency situations, maintaining accurate records, and processing financial transactions, including purchasing and invoicing. You will also support service improvements, problem-solving, and data management across multiple systems. You will be working together to develop and continually improve the service across South Lakes and Furness.
The ideal candidate will have strong organisational skills, attention to detail, and experience using digital systems. You should be a confident communicator, able to prioritise tasks effectively, and comfortable working independently as well as part of a team. If you thrive in a fast-paced environment and enjoy providing high-quality support, we'd love to hear from you!
Business Support Admin in Kendal employer: Westmorland And Furness Council
Join our dynamic Support at Home team, where we prioritise a collaborative and inclusive work culture that fosters personal and professional growth. As a Business Support Administrator, you will enjoy flexible working arrangements, comprehensive training opportunities, and the chance to make a meaningful impact in the South Lakes and Furness community. We value your contributions and are committed to providing a supportive environment that encourages innovation and excellence in service delivery.
Contact Details:
Westmorland And Furness Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Admin in Kendal
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Westmorland And Furness Council. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Westmorland And Furness Council before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Business Support Admin in Kendal
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Westmorland And Furness Council:Your cover letter is your chance to shine! Tell us why you want to work at Westmorland And Furness Council specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Westmorland And Furness Council!
How to prepare for a job interview at Westmorland And Furness Council
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
