Westmorland and Furness Council is seeking an Information and Case Management Officer within our Customer Service team. You will handle compliments, complaints, Freedom of Information requests and MP Enquiries, providing expert guidance and training to internal and external stakeholders on how to respond.
You will apply relevant legislation, communicate clearly under pressure, and work to tight statutory timescales. Travel across the region is required, with options for home working.
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Info & Case Management Officer — Complaints, FOI & MP Enquiries employer: Westmorland and Furness Council
Westmorland and Furness Council is an excellent employer, offering a supportive work culture that prioritises collaboration and community impact. Employees benefit from professional development opportunities and the chance to make a meaningful difference in the lives of vulnerable individuals and families in Barrow and surrounding areas. With a focus on flexibility and a solution-oriented approach, this role provides a rewarding environment for those passionate about homelessness services.
Contact Details:
Westmorland and Furness Council Recruitment Team
