At a Glance
- Tasks: Support residents with Crisis and Resilience Fund applications and provide effective signposting to support services.
- Company: Join Westmorland and Furness Council, dedicated to helping residents during times of crisis.
- Benefits: Enjoy a competitive pension scheme, enhanced annual leave, and various perks and discounts.
- Other info: The closing date for applications is 28th June 2026.
- Why this job: This role allows you to make a real difference in the community by providing essential support.
- Qualifications: Candidates must have a strong understanding of statutory policies and excellent customer service skills.
The predicted salary is between 24000 - 28000 £ per year.
We have an exciting opportunity within our Customer Services team for a Full Time Customer Service Advisor supporting delivery of the Crisis and Resilience Fund (CRF). This role will act as a key frontdoor for residents, helping them access financial support during times of crisis while promoting longer-term resilience. You will support customers with core council transactions with a strong focus on guiding them through CRF applications and available support. Taking a non-judgemental, person-centred approach, you will confidently identify customer needs, resolve enquiries at first point of contact where possible and provide effective signposting to wider support such as Citizens Advice and community partners; ensuring every interaction helps prevent future hardship as well as responding to immediate need.
Who we are looking for
Are you passionate about delivering high‑quality customer service and able to provide clear advice and guidance at the first point of contact, face to face, via telephone and digitally? Using a holistic and person-centred approach, we are seeking someone who can connect customers to the most appropriate support networks, ensuring their needs and desired outcomes are fully understood and addressed in a non-judgemental way. The role requires a strong awareness of the ongoing development of services, enabling clear communication of campaigns, policy changes and the Council’s operating model. A sound understanding of statutory policies and internal procedures is essential to ensure services are delivered in line with the Council Plan, while setting clear expectations for customers. Effective collaboration with internal and external stakeholders is key, ensuring compliance with statutory timescales, and accurate record-keeping using a customer relationship management system.
What we can offer you
Working at Westmorland and Furness Council you will receive a variety of benefits, including a competitive pension scheme, enhanced annual leave allowance and other various perks and discounts schemes.
Further information
Further information about this role, such as responsibilities and essential criteria, can be found in the attached Post Specification and Role Profile documents. For queries or to discuss this opportunity, please contact Julie.Jordan-Guy@westmorlandandfurness.gov.uk.
Application and Interview information
Closing date: 28th June 2026
Customer Service Advisor - WMF2998e employer: Westmorland And Furness Council
Westmorland and Furness Council offers a supportive environment with a focus on community resilience. Located in the heart of the region, the team is committed to delivering high-quality services to residents in need. Employees benefit from a competitive pension scheme and enhanced annual leave.
Contact Details:
Westmorland And Furness Council Recruitment Team
