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- Tasks: Support vulnerable clients with financial assessments and proactive account management.
- Company: Join Westmorland and Furness Council, dedicated to serving the South Lakes community.
- Benefits: Enjoy a competitive pension, enhanced leave, and exclusive perks.
- Why this job: Make a real impact while developing your finance skills in a supportive team environment.
- Qualifications: Customer service experience is essential; financial background preferred.
- Other info: Ideal for motivated individuals who thrive on detail and teamwork.
The predicted salary is between 28800 - 43200 £ per year.
Join to apply for the Community Finance Officer role at Westmorland and Furness Council. An exciting opportunity has arisen for a candidate to join Westmorland and Furness Council as a Community Finance Officer covering the South Lakes area. The Community Finance Team provides services including financial assessments for care services, invoicing assessed client charges, and providing accurate and timely advice and information, along with proactive account management.
The successful applicant will work in a busy operational finance service, responsible for legally compliant financial assessments for clients eligible for non-residential and residential services, determining their ability to contribute towards care costs in line with the Care Act 2014 and Council Policy. Playing an essential role within the team, you will work closely with internal and external services to ensure fair assessments while maximizing income for the Council and supporting vulnerable people through proactive account management.
Applicants should have experience in a customer-focused environment, ideally with a financial background, demonstrating patience and understanding. Sensitivity when dealing with clients or their representatives and adherence to Information Governance legislation are essential. The candidate must handle financial issues appropriately, comply with legislation and policy, and be comfortable with lone working, including home visits.
We seek highly motivated individuals with strong attention to detail, accuracy, inquisitiveness, problem-solving skills, flexibility, and the ability to meet deadlines. Excellent customer care and communication skills are required. Teamwork, commitment to continuous improvement, understanding of technical policies and legislation, and ideally, knowledge of Adult Social Care (ASC) services are desirable.
Benefits include a competitive pension scheme, enhanced annual leave, and various perks and discounts.
For queries or informal chats about this role, contact Abby Barrett at 07901 758820.
Contact Detail:
Westmorland And Furness Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Finance Officer
✨Tip Number 1
Familiarise yourself with the Care Act 2014 and local Council policies. Understanding these regulations will not only help you in interviews but also demonstrate your commitment to the role and its responsibilities.
✨Tip Number 2
Network with professionals in the finance and social care sectors. Attend local events or join online forums to connect with others who work in similar roles, as they can provide insights and potentially refer you to opportunities.
✨Tip Number 3
Prepare for situational interview questions by thinking of examples from your past experiences where you've demonstrated customer care, problem-solving, and teamwork. This will help you articulate your skills effectively during the interview.
✨Tip Number 4
Research Westmorland and Furness Council's recent initiatives and projects related to community finance. Showing that you are informed about their work will impress the hiring team and show your genuine interest in contributing to their mission.
We think you need these skills to ace Community Finance Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Community Finance Officer position. Tailor your application to highlight relevant experience and skills that align with the role.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer-focused environments, particularly in finance or social care. Use specific examples to demonstrate your problem-solving skills and attention to detail.
Showcase Communication Skills: Since excellent communication is crucial for this role, ensure your application reflects your ability to communicate effectively. Mention any experience you have in dealing with clients or stakeholders, especially in sensitive situations.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application shows attention to detail, which is essential for the Community Finance Officer role.
How to prepare for a job interview at Westmorland And Furness Council
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Community Finance Officer. Familiarise yourself with the Care Act 2014 and how it relates to financial assessments. This will help you answer questions confidently and demonstrate your knowledge.
✨Showcase Your Customer Care Skills
Since the role requires excellent customer care, prepare examples from your past experiences where you've successfully handled sensitive situations. Highlight your patience and understanding when dealing with clients or their representatives.
✨Demonstrate Attention to Detail
Attention to detail is crucial in this role. Be ready to discuss how you ensure accuracy in your work, especially when it comes to financial assessments and compliance with legislation. You might even want to bring along examples of your previous work that showcase this skill.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle financial issues. Think about potential challenges you might face in the role and how you would approach them, particularly in a customer-focused environment.
