Following an exciting restructure of our Housing Team, we are delighted to offer several new opportunities - including this rewarding role within our Home Improvement Agency (HIA).
If you are proactive, enthusiastic, and motivated to make a real difference, and you enjoy working with and supporting customers, this could be the perfect role for you.
Working as part of our dedicated HIA service, you will help deliver Disabled Facilities Grants (DFGs) across the Westmorland and Furness area. Your work will directly support older, disabled, and vulnerable residents to live safely, independently, and comfortably at home.
In this role, you will:
You will be part of a team delivering a comprehensive and efficient Home Improvement Service, including the Handyperson Service and supporting our customers through the Disabled Facilities Grant process
Deal with customer's enquiries offering advice, and process grant applications.
You will also provide support to the HIA team
Deliver a high-quality service from initial referral through to completion of works, triaging enquiries
Work closely with Occupational Therapists, Contractors, Technicians, and other professionals
Build strong relationships with Housing Associations, Landlords, Contractors, and wider partners
Keep up to date with legislation, and policy changes.
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Caseworker - Home Improvement Agency employer: Westmorland and Furness Council
Westmorland and Furness Council is an excellent employer, offering a supportive work culture that prioritises collaboration and community impact. Employees benefit from professional development opportunities and the chance to make a meaningful difference in the lives of vulnerable individuals and families in Barrow and surrounding areas. With a focus on flexibility and a solution-oriented approach, this role provides a rewarding environment for those passionate about homelessness services.
Contact Details:
Westmorland and Furness Council Recruitment Team
