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- Tasks: Support sales and ensure customers have a smooth experience from sale to delivery.
- Company: Join GM Stephenson Ltd, a leading agricultural business with a strong reputation.
- Benefits: Gain valuable experience in a varied role with opportunities for growth.
- Why this job: Be a key player in the sales process and make a real difference for customers.
- Qualifications: Experience in sales support or customer service and strong organisational skills.
- Other info: Work in a dynamic environment with a focus on teamwork and collaboration.
The predicted salary is between 25000 - 30000 £ per year.
GM Stephenson Ltd are a well-established agricultural business operating across farming, grain storage and agricultural machinery sales. In this newly created role, they are looking for an organised and proactive Customer Service & Sales Support professional to support the sales team and ensure customers receive a smooth, professional experience from sale through to delivery. This is a varied operational role combining customer service, sales administration, CRM management and stock coordination within a busy agricultural environment.
KEY RESPONSIBILITIES
- Provide sales support following machinery and equipment sales.
- Coordinate Pre-Delivery Inspections (PDI) and delivery scheduling.
- Manage CRM system, enquiries, quotes and sales pipeline.
- Maintain accurate stock listings and website updates.
- Raise and manage purchase orders and supplier communication.
- Handle customer enquiries, calls and front-office support.
- Follow up with customers after delivery to ensure satisfaction.
- Complete warranty paperwork and delivery documentation.
- Work closely with sales, workshop and yard teams to ensure smooth operations.
SKILLS & EXPERIENCE
Essential
- Experience in sales support, internal sales or customer service.
- Strong organisation and administrative skills.
- CRM or sales system experience.
- Good IT skills (Office 365 or similar).
- Confident communicator.
- Full UK driving licence.
Desirable
- Agricultural or machinery sector experience.
- Stock management or purchasing experience.
- Knowledge of agricultural equipment or willingness to learn.
WHY JOIN
- Varied role in a well-established agricultural business.
- Opportunity to work closely with sales, customers and operations.
- Key position supporting the end-to-end sales process.
HOW TO APPLY
To apply or for more information, speak to Becki Moore at Westmoore Recruitment. Westmoore Recruitment are an external employment agency and working in partnership with the employer. All direct applications or third-party applications will be forwarded to Westmoore Recruitment.
Sales Support & Customer Service Coordinator in England employer: Westmoore Recruitment
Contact Detail:
Westmoore Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support & Customer Service Coordinator in England
✨Tip Number 1
Get to know the company inside out! Research GM Stephenson Ltd, their values, and their products. This way, when you chat with them, you can show off your knowledge and passion for the agricultural machinery sector.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to sales support and customer service. Think about your past experiences and how they relate to the role. We want you to shine and show them you're the perfect fit!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. Plus, it shows your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Sales Support & Customer Service Coordinator in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Sales Support & Customer Service Coordinator role. Highlight your experience in sales support and customer service, and don’t forget to mention any CRM or sales system experience you have!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your organisational skills and how you can contribute to providing a smooth customer experience from sale to delivery.
Show Off Your IT Skills: Since good IT skills are essential, make sure to mention your proficiency with Office 365 or similar tools. If you have experience managing stock listings or CRM systems, be sure to include that too!
Apply Through Our Website: We encourage you to apply through our website for a seamless application process. It’s the best way for us to receive your application directly and get you one step closer to joining our team!
How to prepare for a job interview at Westmoore Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of agricultural machinery and the sales process. Familiarise yourself with common terms and practices in the industry, as this will show your genuine interest and help you connect with the interviewers.
✨Showcase Your Organisational Skills
Since this role requires strong organisational abilities, prepare examples from your past experiences where you successfully managed multiple tasks or projects. Highlight how you kept everything on track and ensured smooth operations.
✨Demonstrate Your CRM Savvy
Be ready to discuss your experience with CRM systems. If you’ve used specific software before, mention it! Talk about how you’ve managed customer enquiries and sales pipelines effectively, as this is crucial for the role.
✨Follow Up Like a Pro
Emphasise your commitment to customer satisfaction by discussing how you would follow up with customers after delivery. This shows that you understand the importance of maintaining relationships and ensuring a positive experience throughout the sales process.