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- Tasks: Provide tech support to staff and pupils via phone, email, and in person.
- Company: Westminster School, dedicated to a positive user experience.
- Benefits: Gain hands-on experience in a supportive educational environment.
- Why this job: Be the go-to tech hero, solving problems and making a difference daily.
- Qualifications: Customer-focused IT experience and strong troubleshooting skills required.
- Other info: Join a dynamic team with opportunities for growth and development.
The predicted salary is between 28800 - 43200 £ per year.
Westminster is looking for a Helpdesk Engineer to provide technical support to staff and pupils via phone, email and in person. Working under the day-to-day direction of the Helpdesk Manager, the role provides first- and second-line support across a wide range of systems and devices and works collaboratively with colleagues to resolve issues and maintain a positive user experience.
The Helpdesk Engineer will also help with the setup, operation and troubleshooting of AV systems used for lessons, events and presentations, and will install and configure hardware and software across the site. They will be expected to log, track and update incidents and service requests through the School’s helpdesk system, ensuring accurate records and clear outcomes, escalating more complex or specialist issues to the Senior Helpdesk Engineer or other colleagues as appropriate.
The Helpdesk Engineer will have worked in a customer-focused IT role, and will possess expert knowledge of system installation and troubleshooting. They will be able to work both independently and collaboratively as part of a larger team. Experience of working in a school or educational environment would be advantageous.
The Helpdesk Engineer will be a problem-solver, with a patient and professional manner, who can give clear and considered responses. The successful applicant will show a willingness to adapt to changing priorities and service demands.
Safeguarding and Child Protection: Westminster School is committed to safeguarding and promoting the welfare of children. Applicants must be willing to undergo child protection screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service.
Helpdesk Engineer employer: Westminster School, London
Contact Detail:
Westminster School, London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Engineer
✨Tip Number 1
Get to know the company! Research Westminster and understand their values, culture, and the specific needs of their Helpdesk team. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your problem-solving skills! Since the role involves troubleshooting various systems, brush up on common technical issues and how to resolve them. You might even want to run through some mock scenarios with a friend to get comfortable explaining your thought process.
✨Tip Number 3
Show off your communication skills! As a Helpdesk Engineer, you'll need to explain technical issues clearly to non-techy staff and pupils. During interviews, be sure to demonstrate your ability to communicate effectively and patiently, as this is key to providing great support.
✨Tip Number 4
Apply through our website! We want to see your application come through our system, so make sure you fill out the online form. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves.
We think you need these skills to ace Helpdesk Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Helpdesk Engineer role. Highlight your customer-focused IT experience and any relevant technical skills, especially in system installation and troubleshooting.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for this role. Share specific examples of how you've solved problems in previous roles and how you can contribute to maintaining a positive user experience at Westminster.
Showcase Your Team Spirit: Since collaboration is key in this role, mention any experiences where you’ve worked as part of a team. We love to see how you can work independently but also thrive in a collaborative environment.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the only way we’ll accept your CV, so make sure you complete the online application form to be considered for the position.
How to prepare for a job interview at Westminster School, London
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around system installation and troubleshooting. Be ready to discuss specific examples of how you've resolved issues in the past, as this will show your expertise and problem-solving skills.
✨Showcase Your Customer Service Skills
Since this role is customer-focused, prepare to share experiences where you've provided excellent support. Think about times when you had to be patient and professional, especially in challenging situations, and how you maintained a positive user experience.
✨Familiarise Yourself with AV Systems
Given that you'll be working with AV systems for lessons and events, it’s a good idea to research common setups and troubleshooting techniques. If you have any relevant experience, be sure to highlight it during the interview.
✨Demonstrate Team Collaboration
This role requires working collaboratively with colleagues, so be prepared to discuss how you've successfully worked in a team before. Share examples of how you’ve escalated issues or collaborated to find solutions, showing that you can adapt to changing priorities.
