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- Tasks: Provide tech support to pupils and staff, troubleshooting hardware and software issues.
- Company: Westminster School, committed to a positive user experience.
- Benefits: 12-month contract, Monday to Friday rota, and collaborative team environment.
- Why this job: Make a difference in the school community while developing your IT skills.
- Qualifications: Strong IT knowledge, communication skills, and experience with helpdesk systems.
- Other info: Opportunity to work in a supportive environment focused on safeguarding children.
The predicted salary is between 36000 - 60000 £ per year.
Westminster School are looking for a Helpdesk Engineer for a 12 month fixed-term contract, to work Mondays to Fridays on a rota basis.
Overview
The Helpdesk Engineer will provide timely and effective technical support, troubleshooting hardware and software issues to guarantee a positive user experience. The role is pupil and staff facing and will involve logging and tracking incidents and service requests. Regular system maintenance will be carried out, with collaboration from other team members to resolve complex issues.
Responsibilities
- Provide timely and effective technical support to pupils and staff, troubleshooting hardware and software issues to ensure a positive user experience.
- Log and track incidents and service requests in the helpdesk system; follow up to ensure issues are resolved.
- Perform regular system maintenance and contribute to resolving complex issues in collaboration with the IT team.
Qualifications and Skills
- In-depth technical knowledge of IT and strong communication and organisational skills.
- Experience with helpdesk ticketing systems.
- Basic networking knowledge.
- Ability to work under pressure and support pupils and colleagues in a calm, efficient manner.
Safeguarding and Child Protection
Westminster Under School is committed to safeguarding and promoting the welfare of children. Applicants must be willing to undergo child protection screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service.
Notes: CVs sent without an online application form will not be accepted.
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Help Desk Engineer employer: Westminster School, London
Contact Detail:
Westminster School, London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Help Desk Engineer
✨Tip Number 1
Make sure you know your stuff! Brush up on your technical knowledge and be ready to talk about your experience with helpdesk systems. We want to see that you can troubleshoot like a pro!
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with pupils and staff, being able to explain techy stuff in simple terms is key. We recommend role-playing common scenarios to get comfortable.
✨Tip Number 3
Get familiar with the helpdesk ticketing system before your interview. Knowing how to log and track incidents will show us you're serious about the role. Plus, it’ll give you a leg up when you start!
✨Tip Number 4
Don’t forget to apply through our website! It’s super important for us to have your application in the right place. Plus, it shows you’re keen on joining our team at Westminster School!
We think you need these skills to ace Help Desk Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical skills and experience relevant to the Help Desk Engineer role. We want to see how your background aligns with the responsibilities listed in the job description.
Show Off Your Communication Skills: Since this role is pupil and staff facing, it’s crucial to demonstrate your strong communication abilities. Use examples in your application that showcase how you’ve effectively supported users in the past.
Be Specific About Your Experience: When detailing your experience with helpdesk ticketing systems and troubleshooting, be specific! We love seeing concrete examples of how you've resolved issues and contributed to a positive user experience.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it keeps everything organised on our end!
How to prepare for a job interview at Westminster School, London
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge before the interview. Be ready to discuss common hardware and software issues, as well as how you would troubleshoot them. This will show that you’re not just familiar with the basics but can handle real-world problems.
✨Familiarise Yourself with Helpdesk Systems
Since the role involves logging and tracking incidents, it’s a good idea to get acquainted with helpdesk ticketing systems. If you have experience with any specific systems, be prepared to talk about how you used them effectively in past roles.
✨Demonstrate Your Communication Skills
As this position is pupil and staff facing, strong communication skills are key. Think of examples where you’ve successfully communicated technical information to non-technical users. This will highlight your ability to ensure a positive user experience.
✨Show Your Team Spirit
Collaboration is essential in this role, so be ready to discuss how you’ve worked with others to resolve complex issues. Share specific examples that demonstrate your ability to work under pressure while maintaining a calm and efficient approach.
