Deputy Manager (B229DM) in London

Position: Deputy Manager

Reporting to: Registered Manager

About Cera

Cera’s vision is to empower people to live their best lives, in their own home, through the use of technology, professional care and support. Joining Cera, you are contributing to making this vision a reality. The work you do promotes the dignity, respect, independence and choice of our service users, enabling you to make a real difference. We are changing the way people receive care by empowering our professional carers with insight and improved decision making. Our technology is enabling carers to do what they do best, care. We have recently been voted Number 1 UK HealthTech company in the HealthTech50 list for 2023.

About you

We are looking for a passionate leader to support the growth and development of our branch and as an extension of our Cera family. As one of the largest service providers we have an opportunity to bring service and support to the most vulnerable in our communities and continue on our journey to being the UK’s fastest growing technology-enabled care provider. This is an incredibly exciting opportunity for a natural leader who adopts both a commercial and people first approach and enjoys the challenge of building a successful team in partnership with our local authorities.

Responsibilities

• Accountable to the Registered Manager, subject to review in line with any future expansion of the organisation.
• To ensure services are delivered within the current legislation framework statutory guidance, Cera Care policies and procedures and local authority safeguarding procedures.
• To deputise for and support the Registered Manager, as and when required.
• Attend Shared partnership meetings with the housing team.
• To liaise with local authorities, social workers and other third parties.
• Ensure KPI’s are achieved by the local council, Cera Care.
• Support with HR investigations and disciplinary procedures.
• Ensure stock levels of uniforms, PPE and stationary are maintained.
• Supporting Team Leaders with any management queries.
• Support with On Call duties as per the need of the business.
• To ensure the smooth and efficient day-to-day management of the care operation, incorporating the direct line management for a team of Coordinators in the branch. Ultimate responsibility for all Care and Team Leaders employed within the care operation.
• To provide/produce reports and information as requested by the management team/personnel and Commissioners within agreed timescales.
• To attend and input in all branch review meetings held with senior managers.

What we’re looking for

• Previous experience working in a regulated care environment is a must.
• Registered with SSSC (Scotland only).
• Someone compliant with the knowledge of the Health and Social Care Act.
• A leader, someone comfortable leading a team and overseeing budgets.
• Knowledge of leading a team and working within a multi-disciplinary environment.
• Experience of working with Service Users who have additional support or complex needs.
• A leader with a passion for delivering excellent care to a high standard.

Benefits

• Great Career development opportunities with a fast-growing Company.
• Hardworking team looking to utilise Technology to improve Home Care in the UK.
• Competitive salary.
• You’ll have access to Training and development for your role and future Career with Cera.
• We Care discount platform and Employee Assistance Programme.
• Care Friends care referral scheme.

What’s it like to be part of the Cera Team?

Our team is made up of academics, innovators, start-up accelerators and care experts, all connected by a vision to build a better future for care through the combination of best-in-class carers, empowered by technology. You have the opportunity to join a purpose-driven company at the tipping point of transformation. You’ll play a key part in the evolution of Cera and make a real impact, now and in the future. We champion diversity, inclusion and well-being to create a workplace where you value yourself and feel proud of who you are. We believe in a world where you have the freedom to explore and express yourself without judgement, no matter who you are or where you’re from. Where individuality is a source of confidence, because difference makes the world a better place. People from cultural or gender diverse backgrounds, women and people with disabilities are encouraged to apply.