At a Glance
- Tasks: Deliver frontline technical support and resolve hardware, software, and network issues.
- Company: WFD, a UK public body supporting global democracy and governance.
- Benefits: Generous leave, wellbeing days, performance-related pay, and Civil Service pension scheme.
- Other info: Flexible working arrangements and opportunities for professional growth.
- Why this job: Join a mission-driven team making a real impact on global democracy.
- Qualifications: Experience in user support, Microsoft 365, and basic networking concepts.
The predicted salary is between 40500 - 49500 £ per year.
Location: UK Based. Hybrid working, this role requires attendance at the London Head Office, SW1, to fulfil operational requirements. The number of days onsite per week will vary from 1-4 days.
Benefits:
- Yearly performance related pay
- Generous leave
- 4 wellbeing days per year
- Eligible for the Civil Service pension scheme option - employer contribution up to 28.97%
Contract: Permanent
Working Pattern: Full-time: WFD will consider flexible working arrangements, including job share, compressed hours, and flexitime.
Role Overview with key responsibilities:
The IT Operations Officer is a new role and will take responsibility for delivering frontline technical support services globally. Key areas of work include:
- Resolving day-to-day hardware, software, and network disruptions
- Onboarding support-level tasks
- Triaging user support requests
- Device management through Intune and Autopilot
- Account administration
- Onboarding and offboarding processes
- Maintaining IT documentation and asset records
Reporting to the IT Operations Manager, working collaboratively across teams and departments, the IT Operations Officer will ensure technology supports the delivery of WFD’s programmes and global services by promoting effective use of digital tools and online platforms. Opportunities to participate in plans to ensure WFD’s technology services remain secure, effective, and aligned with organisational goals. Contribute to WFD’s wider digital transformation and organisational development initiatives, including supporting Cyber Essentials accreditation, user training, change management activities, technology procurement, and the Joint Technology Action Plan.
About You - We are looking for the following:
- Experience providing user support (both remote and in-person), including troubleshooting common hardware and software issues
- Good working knowledge of Microsoft 365, Windows devices, user account administration, endpoint support, and common business applications
- Proficiency in basic networking concepts, device management, cyber security good practice, and IT service management processes
- Ability to log, prioritise, and elevate IT support requests effectively
- Experience assisting with device setup and configuration (e.g. laptops, mobile devices) using standard procedures via Intune
- Good understanding of IT policies, security, and compliance requirements, with the ability to follow procedures
- Good knowledge of tools to support digital delivery
- Good organisational skills, with the ability to manage multiple tasks and meet deadlines
- Strong communication and interpersonal skills, with the ability to support users at all levels
- Experience maintaining accurate records and documentation (e.g. asset registers, project trackers)
- Ability to work collaboratively as part of a team and provide support across different departments
About Us: WFD is the UK public body dedicated to supporting democracy and governance around the world. We collaborate with partners in over 50 countries and territories, supporting democracies to evolve, become more resilient, and address the most urgent challenges societies face. Recognised as an expert, trusted partner, and an influential voice, we are an organisation that shows how strong democracies are critical for sustainable outcomes for people and our planet. Our work with parliaments, political parties, electoral institutions, civil society, and others helps encourage growth, respond to climate change, end corruption, protect elections, tackle disinformation, challenge barriers to women's participation, and protect and uphold the rights of young people, people with disabilities, and LGBT+ people.
Our Offer: With staff in the UK and in-country teams around the world that lead our work, we are a diverse, global organisation. Everything we do depends on our teams being able to thrive, so we pride ourselves on our supportive environment and benefits. As well as WFD's warm and welcoming culture, we offer flexible, hybrid, and remote working, generous leave, 4 wellbeing days per year, performance-related pay, and more.
Applications are via CV and Cover Letter, which are received via our online application system. We also welcome applications in various formats; please contact our careers team to discuss this. Please only apply if you have a work permit to work in the UK. This vacancy will close on 25th August 2026.
IT Operations Officer (August 2026) in London employer: Westminster Foundation for Democracy (WFD)
WFD is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee wellbeing and professional growth. With flexible hybrid working arrangements, generous leave, and a commitment to staff development, employees can thrive while contributing to meaningful global initiatives in democracy and governance. The London Head Office provides a dynamic environment where collaboration and innovation are encouraged, making it an ideal place for IT professionals looking to make a difference.
Contact Details:
Westminster Foundation for Democracy (WFD) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Operations Officer (August 2026) in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Westminster Foundation for Democracy (WFD) values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
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We think you need these skills to ace IT Operations Officer (August 2026) in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Westminster Foundation for Democracy (WFD).
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How to prepare for a job interview at Westminster Foundation for Democracy (WFD)
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
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✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
