IT Operations Officer (August 2026)

Location: UK Based. Hybrid working, this role requires attendance at the London Head Office, SW1, to fulfil operational requirements. The number of days onsite per week will vary from 1-4 days.

Benefits:

• Yearly performance related pay
• Generous leave
• 4 wellbeing days per year
• Eligible for the Civil Service pension scheme option - employer contribution up to 28.97%

Contract: Permanent

Working Pattern: Full-time; WFD will consider flexible working arrangements, including job share, compressed hours, and flexitime.

Role Overview with Key Responsibilities:

The IT Operations Officer is a new role and will take responsibility for delivering frontline technical support services globally. Key areas of work include:

• Resolving day-to-day hardware, software, and network disruptions
• Onboarding support-level tasks
• Triaging user support requests
• Device management through Intune and Autopilot
• Account administration
• Onboarding and offboarding processes
• Maintaining IT documentation and asset records

Reporting to the IT Operations Manager, working collaboratively across teams and departments, the IT Operations Officer will ensure technology supports the delivery of WFD’s programmes and global services by promoting effective use of digital tools and online platforms. Opportunities to participate in plans to ensure WFD’s technology services remain secure, effective, and aligned with organisational goals. Contribute to WFD’s wider digital transformation and organisational development initiatives, including supporting Cyber Essentials accreditation, user training, change management activities, technology procurement, and the Joint Technology Action Plan.

About You:

• Experience providing user support (both remote and in-person), including troubleshooting common hardware and software issues
• Good working knowledge of Microsoft 365, Windows devices, user account administration, endpoint support, and common business applications
• Proficiency in basic networking concepts, device management, cyber security good practice, and IT service management processes
• Ability to log, prioritise, and elevate IT support requests effectively
• Experience assisting with device setup and configuration (e.g. laptops, mobile devices) using standard procedures via Intune
• Good understanding of IT policies, security, and compliance requirements, with the ability to follow procedures
• Good knowledge of tools to support digital delivery
• Good organisational skills, with the ability to manage multiple tasks and meet deadlines
• Strong communication and interpersonal skills, with the ability to support users at all levels
• Experience maintaining accurate records and documentation (e.g. asset registers, project trackers)
• Ability to work collaboratively as part of a team and provide support across different departments

About Us:

WFD is the UK public body dedicated to supporting democracy and governance around the world. We collaborate with partners in over 50 countries and territories, supporting democracies to evolve, become more resilient, and address the most urgent challenges societies face. Recognised as an expert, trusted partner, and an influential voice, we are an organisation that shows how strong democracies are critical for sustainable outcomes for people and our planet.

Our work with parliaments, political parties, electoral institutions, civil society, and others helps encourage growth, respond to climate change, end corruption, protect elections, tackle disinformation, challenge barriers to women's participation, and protect and uphold the rights of young people, people with disabilities, and LGBT+ people.

Our Offer:

With staff in the UK and in-country teams around the world that lead our work, we are a diverse, global organisation. Everything we do depends on our teams being able to thrive, so we pride ourselves on our supportive environment and benefits. As well as WFD's warm and welcoming culture, we offer flexible, hybrid, and remote working, generous leave, 4 wellbeing days per year, performance-related pay, and more.

Applications are via CV and Cover Letter, which are received via our online application system. We also welcome applications in various formats; please contact our careers team at recruitment@wfd.org to discuss this. Please only apply if you have a work permit to work in the UK. This vacancy will close on 25th August 2026.