Workplace Assistant

Location: 4 Frampton Street, Westminster, London NW8 8LF

Contract type: Temporary up to 12 months

Closing date: 10 July 2026

Interview date: Week commencing 20 July 2026

As a Workplace Assistant, you’ll help keep our buildings, meeting rooms and shared spaces working well for colleagues, visitors and clients every day. You’ll be hands‑on in making sure rooms are ready for use. That could mean setting up furniture based on meeting requirements, moving equipment between rooms or floors, or helping the Reception Team prepare each space.

A big part of the role will be supporting audio, visual and meeting‑room IT. You’ll set up laptops, screens, video‑conferencing and presentation equipment, making sure everything works properly before people arrive, and ensure specialist technical support is routed quickly. You’ll also help with the practical movement of things around the building – from porterage and goods inward to deliveries, collections and mail. You’ll ensure post reaches clients on time, outgoing mail is sorted, and deliveries are signed for where needed. Keeping spaces tidy, safe and well looked after will also be part of your day‑to‑day work. You’ll liaise with cleaning teams, report maintenance issues, and carry out periodic health and safety checks, including first‑aid equipment checks.

This is a role where being flexible and helpful really matters. You’ll support other facilities team members, provide cover when colleagues are away, and step in to help Workplace Support or Workplace Officers when the service needs.

About You

You’ll bring a solid understanding of customer‑service excellence and what it takes to create a positive experience for every guest and colleague. You’ll be personable, professional and approachable, with the confidence to respond to questions, concerns and requests in a way that helps people feel supported. Your strong communication skills and calm, collected attitude will help you succeed, even when things are busy or plans change.

With strong planning and troubleshooting skills, you’ll be able to think quickly, use common sense and find practical solutions that keep meetings, events and day‑to‑day workplace activity running smoothly. Experience of formal events and protocol will be important, along with an understanding of WCC’s structure and the client’s function. You’ll also have a sound understanding of IT systems, so you can support meeting‑room technology and respond to basic issues with confidence.

You’ll be self‑motivated, organised and able to prioritise your own work, while also being happy to work as part of a wider team. Flexibility will matter too, including a willingness to work outside office hours when required and to support colleagues when the service needs. You’ll understand the importance of confidentiality, health and safety, environmental requirements and emergency procedures, following instructions and training carefully. With manual handling skills and the ability to lift heavy loads safely, you’ll bring a practical, helpful approach to a hands‑on role where every detail contributes to a smooth and memorable experience.

Benefits

• Range of flexible working patterns and Agile working.
• Disability Confident Employer; guaranteed interview for those with a declared disability who meet essential criteria.
• Support for Care Leavers: automatic invitation to interview for first‑job seekers meeting essential criteria.

We reserve the right to extend or close this vacancy early without warning, subject to the volume of suitable applicants.