At a Glance
- Tasks: Support colleagues by ensuring meeting rooms and shared spaces are ready and tech is set up.
- Company: Join a dynamic team in a vibrant workplace environment in Westminster.
- Benefits: Flexible working patterns, support for care leavers, and a commitment to inclusivity.
- Other info: Opportunity for growth in a supportive and collaborative team.
- Why this job: Make a real difference in creating positive experiences for guests and colleagues every day.
- Qualifications: Strong customer service skills, IT knowledge, and a hands-on approach.
The predicted salary is between 30000 - 40000 £ per year.
Location: 4 Frampton Street, Westminster, London NW8 8LF
Contract type: Temporary up to 12 months
Closing date: 10 July 2026
Interview date: Week commencing 20 July 2026
As a Workplace Assistant, you’ll help keep our buildings, meeting rooms and shared spaces working well for colleagues, visitors and clients every day. You’ll be hands-on in making sure rooms are ready for use. That could mean setting up furniture based on meeting requirements, moving equipment between rooms or floors, or helping the Reception Team prepare each space.
A big part of the role will be supporting audio, visual and meeting-room IT. You’ll set up laptops, screens, video-conferencing and presentation equipment, making sure everything works properly before people arrive, and ensure specialist technical support is routed quickly.
You’ll also help with the practical movement of things around the building – from porterage and goods inward to deliveries, collections and mail. You’ll ensure post reaches clients on time, outgoing mail is sorted, and deliveries are signed for where needed.
Keeping spaces tidy, safe and well looked after will also be part of your day-to-day work. You’ll liaise with cleaning teams, report maintenance issues, and carry out periodic health and safety checks, including first-aid equipment checks.
This is a role where being flexible and helpful really matters. You’ll support other facilities team members, provide cover when colleagues are away, and step in to help Workplace Support or Workplace Officers when the service needs.
About You
You’ll bring a solid understanding of customer-service excellence and what it takes to create a positive experience for every guest and colleague. You’ll be personable, professional and approachable, with the confidence to respond to questions, concerns and requests in a way that helps people feel supported.
Your strong communication skills and calm, collected attitude will help you succeed, even when things are busy or plans change. With strong planning and troubleshooting skills, you’ll be able to think quickly, use common sense and find practical solutions that keep meetings, events and day-to-day workplace activity running smoothly.
Experience of formal events and protocol will be important, along with an understanding of WCC’s structure and the client’s function. You’ll also have a sound understanding of IT systems, so you can support meeting-room technology and respond to basic issues with confidence.
You’ll be self-motivated, organised and able to prioritise your own work, while also being happy to work as part of a wider team. Flexibility will matter too, including a willingness to work outside office hours when required and to support colleagues when the service needs.
You’ll understand the importance of confidentiality, health and safety, environmental requirements and emergency procedures, following instructions and training carefully. With manual handling skills and the ability to lift heavy loads safely, you’ll bring a practical, helpful approach to a hands-on role where every detail contributes to a smooth and memorable experience.
Benefits
- Range of flexible working patterns and Agile working.
- Disability Confident Employer; guaranteed interview for those with a declared disability who meet essential criteria.
- Support for Care Leavers: automatic invitation to interview for first-job seekers meeting essential criteria.
We reserve the right to extend or close this vacancy early without warning, subject to the volume of suitable applicants.
StudySmarter Expert Advice🤫
We think this is how you could land Workplace Assistant in London
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Westminster City Council.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Westminster City Council. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Workplace Assistant in London
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Westminster City Council.
How to prepare for a job interview at Westminster City Council
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Westminster City Council's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Westminster City Council offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
