At a Glance
- Tasks: Support vulnerable residents by managing home improvement projects for their independence and comfort.
- Company: Westminster City Council, a supportive and inclusive employer.
- Benefits: Competitive salary, flexible working, and professional development opportunities.
- Other info: Welcoming environment for diverse backgrounds and support for Care Leavers.
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: Experience in casework management and strong communication skills.
The predicted salary is between 42912 - 49155 £ per year.
Salary range: £42,912 - £49,155 per annum. Salary negotiable depending upon experience.
Work location: Westminster City Hall, 64 Victoria Street, Westminster, SW1E 6QP.
Hours per week: 36.
Contract type: Permanent.
Vetting requirements: Enhanced DBS Check.
Closing date: 28 June 2026.
The Role
As Home Improvement Agency (HIA) Caseworker, you’ll make a lasting contribution to delivering a specialist service that improves the lives of our most vulnerable residents. You’ll work alongside surveyors, handypersons and service support officers to make adaptations and improvements so that disabled and older residents can live independently, comfortably and safely. You’ll own and manage a portfolio of casework, explore options for progress major adaptations, be the main point of contact, provide advice and guidance to residents, colleagues and managers, support decision making and resolution of issues. This role offers meaningful work and professional development opportunities.
About You
Preferably you have experience of customer-facing casework management in Housing, Social Services, Health & Social Care, or a related field, and strong interpersonal and communication skills to work with stakeholders. You can work independently and manage your own portfolio of cases, build trusted relationships and liaise between vulnerable individuals and service providers. You understand the enhanced duty of care. Ideally you have a good working knowledge of Home Improvement Grant systems (Housing Grants Construction and Regeneration Act 1996) and alternative funding options.
Westminster City Council supports Care Leavers, who wish to be considered will be invited to interview if they meet essential criteria.
What We Offer
Westminster City Council offers a flexible working environment, a disability confident employer that guarantees an interview if you meet essential criteria, and reasonable adjustments will be provided when required. The council encourages an inclusive workplace and welcomes applicants from all backgrounds.
Home Improvement Agency Caseworker in London employer: Westminster City Council
Westminster City Council is an exceptional employer, offering a flexible working environment and a commitment to inclusivity, making it an ideal place for those passionate about improving the lives of vulnerable residents. With opportunities for professional development and a supportive culture, employees can thrive while making a meaningful impact in their community. Located in the heart of Westminster, the council provides a unique chance to engage with diverse stakeholders and contribute to vital services that promote independence and safety for all.
StudySmarter Expert Advice🤫
We think this is how you could land Home Improvement Agency Caseworker in London
✨Tip Number 1
Network like a pro! Reach out to people in the housing and social services sectors. Attend local events or join online forums where you can connect with others who might know about job openings or can give you insider tips.
✨Tip Number 2
Prepare for interviews by practising common questions related to casework management. Think about your past experiences and how they relate to the role of a Home Improvement Agency Caseworker. We want you to shine!
✨Tip Number 3
Showcase your interpersonal skills! During interviews, highlight your ability to build relationships with vulnerable individuals and service providers. Share specific examples that demonstrate your communication prowess.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our organisation.
We think you need these skills to ace Home Improvement Agency Caseworker in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Home Improvement Agency Caseworker role. Highlight your relevant experience in casework management and any specific skills that align with the job description. We want to see how you can make a difference!
Showcase Your Communication Skills:Since this role involves working closely with vulnerable residents and various stakeholders, it's crucial to demonstrate your strong interpersonal and communication skills. Use examples from your past experiences to illustrate how you've effectively communicated and built relationships.
Highlight Relevant Experience:If you've got experience in Housing, Social Services, or Health & Social Care, make sure to bring it to the forefront. We’re looking for candidates who understand the enhanced duty of care and can manage their own portfolio of cases, so don’t hold back on sharing your achievements!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining our team at Westminster City Council!
How to prepare for a job interview at Westminster City Council
✨Know Your Stuff
Make sure you brush up on the Housing Grants Construction and Regeneration Act 1996. Understanding this legislation will show that you’re serious about the role and can navigate the complexities of home improvement grants.
✨Showcase Your Experience
Prepare specific examples from your past work in casework management, especially in housing or social services. Highlight how you've successfully managed cases and built relationships with vulnerable individuals to demonstrate your suitability for the role.
✨Practice Your Communication Skills
Since strong interpersonal skills are key, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend or family member to refine your responses and ensure you come across as approachable and knowledgeable.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics or the types of cases you might handle. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.
