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- Tasks: Support residents by resolving issues and coordinating with contractors for quick solutions.
- Company: Join Westminster City Council, dedicated to improving community services.
- Benefits: Gain valuable experience, develop communication skills, and contribute to meaningful change.
- Other info: Dynamic role with opportunities for personal growth and community impact.
- Why this job: Make a real difference in residents' lives while enhancing your problem-solving abilities.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
When major works finish on a home, residents want reassurance that any issues will be handled quickly, carefully and with real attention to detail. The Defects and Improvements Officer helps make that happen. It’s a role for someone who genuinely enjoys solving problems, supporting people and keeping things moving so residents feel heard, respected and confident in the service they receive.
In this role, you’ll be the first point of contact for residents reporting defects during the defects period. You’ll listen, gather information, and coordinate with contractors, project teams and colleagues to make sure issues are diagnosed properly and resolved as soon as possible. You’ll help manage snagging inspections, keep residents updated, and make sure communication stays clear, compassionate and consistent from start to finish.
You’ll also play an important part behind the scenes. You’ll track and monitor defects, keep accurate records, update performance trackers, and contribute to dashboards and reports that help the wider service understand what’s happening on the ground. Your work will help identify patterns, highlight risks and feed into improvements that reduce repeat issues and raise overall quality. You’ll collaborate closely with the Defects and Improvements Lead, supporting the smooth running of the whole service and helping embed a more coordinated and proactive approach.
We’re looking for someone who brings energy, patience and strong communication skills. You’ll need to feel comfortable working with contractors and technical colleagues, but also able to explain things simply to residents who may be stressed or unsure what to expect. Good organisation will be essential, as you’ll be managing multiple cases at once, often with tight timescales.
If you’re someone who takes pride in resolving issues, enjoys helping residents feel supported, and wants to be part of a team committed to improving the way we deliver for our communities, we’d be happy to hear from you.
TIMELINE
- Closing date: Sunday 10 May 2026
- Shortlisting: w/c 18 May 2026
- Final and stakeholder panel interviews: between Monday 1 June to Friday 12 June 2026
HOW TO APPLY
To make an application, please click on the apply now button below, with the following prepared:
- Your CV (no more than three sides of A4).
- A supporting statement (no more than three sides of A4) that sets out why you think this role is the right move for you and how you meet the knowledge and experience criteria.
Westminster City Council is a member of the Disability Confident Scheme. If you would like to apply under the scheme, please state this clearly at the top of your supporting statement, along with any adjustments you require to be made if invited for interview.
For more information about this role and how to apply, please visit our dedicated microsite https://wccrecruitment.com/.
Defects and Improvements Officer in London employer: Westminster City Council
Contact Detail:
Westminster City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Defects and Improvements Officer in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Westminster City Council and their approach to community service. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your problem-solving skills! Since the role involves resolving issues for residents, think of examples from your past where you've successfully tackled challenges. Be ready to share these during your interview to demonstrate your capabilities.
✨Tip Number 3
Show off your communication skills! In this role, you'll need to explain things clearly to residents who might be stressed. During your interview, focus on how you can convey complex information simply and compassionately.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to be part of our team at StudySmarter.
We think you need these skills to ace Defects and Improvements Officer in London
Some tips for your application 🫡
Craft a Compelling CV: Your CV is your first impression, so make it count! Highlight relevant experience and skills that align with the Defects and Improvements Officer role. Keep it concise and ensure it’s no more than three sides of A4.
Nail Your Supporting Statement: This is your chance to shine! Use your supporting statement to explain why you’re the perfect fit for this role. Be specific about how your experience meets the criteria and don’t forget to keep it within three sides of A4.
Showcase Your Communication Skills: Since this role involves a lot of interaction with residents and contractors, make sure to demonstrate your strong communication skills in your application. Use clear and compassionate language to reflect how you’d handle resident concerns.
Apply Through Our Website: We encourage you to apply through our dedicated microsite. It’s straightforward and ensures your application goes directly to us. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Westminster City Council
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Defects and Improvements Officer. Familiarise yourself with the key tasks like managing snagging inspections and coordinating with contractors. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved issues or improved processes. Highlight how you listened to concerns, gathered information, and took action. This will illustrate your ability to handle defects effectively and reassure the interviewers of your problem-solving capabilities.
✨Communicate Clearly and Compassionately
Since you'll be dealing with residents who may be stressed, practice explaining complex issues in simple terms. During the interview, focus on your communication style and how you can convey empathy while keeping things professional. This will show that you can connect with residents and provide the support they need.
✨Demonstrate Your Organisational Skills
Given the need to manage multiple cases simultaneously, be ready to discuss how you stay organised under pressure. Share specific tools or methods you use to track progress and ensure timely follow-ups. This will highlight your ability to keep everything running smoothly, which is crucial for this role.