At a Glance
- Tasks: Help improve lives by managing casework for vulnerable residents in need of home adaptations.
- Company: Westminster City Council, a supportive and inclusive employer.
- Benefits: Competitive salary, flexible working, and professional development opportunities.
- Other info: Join a diverse team committed to supporting those in need.
- Why this job: Make a real difference in your community while growing your career.
- Qualifications: Experience in casework management and strong communication skills required.
The predicted salary is between 42912 - 49155 £ per year.
Salary range: £42,912 - £49,155 per annum. Salary negotiable depending upon experience.
Work location: Westminster City Hall, 64 Victoria Street, Westminster, SW1E 6QP.
Hours per week: 36.
Contract type: Permanent.
Vetting requirements: Enhanced DBS Check.
Closing date: 28 June 2026.
The Role: As Home Improvement Agency (HIA) Caseworker, you’ll make a lasting contribution to delivering a specialist service that improves the lives of our most vulnerable residents. You’ll work alongside surveyors, handypersons and service support officers to make adaptations and improvements so that disabled and older residents can live independently, comfortably and safely. You’ll own and manage a portfolio of casework, explore options for progress major adaptations, be the main point of contact, provide advice and guidance to residents, colleagues and managers, support decision making and resolution of issues. This role offers meaningful work and professional development opportunities.
About You: Preferably you have experience of customer-facing casework management in Housing, Social Services, Health & Social Care, or a related field, and strong interpersonal and communication skills to work with stakeholders. You can work independently and manage your own portfolio of cases, build trusted relationships and liaise between vulnerable individuals and service providers. You understand the enhanced duty of care. Ideally you have a good working knowledge of Home Improvement Grant systems (Housing Grants Construction and Regeneration Act 1996) and alternative funding options. Westminster City Council supports Care Leavers, who wish to be considered will be invited to interview if they meet essential criteria.
What We Offer: Westminster City Council offers a flexible working environment, a disability confident employer that guarantees an interview if you meet essential criteria, and reasonable adjustments will be provided when required. The council encourages an inclusive workplace and welcomes applicants from all backgrounds.
Home Improvement Agency Caseworker employer: Westminster City Council
Westminster City Council is an exceptional employer, offering a flexible working environment and a commitment to inclusivity, making it an ideal place for those passionate about improving the lives of vulnerable residents. As a Home Improvement Agency Caseworker, you will benefit from professional development opportunities while working in a supportive team that values your contributions. Located in the heart of Westminster, you will enjoy the unique advantage of being part of a council that prioritises employee well-being and community impact.
StudySmarter Expert Advice🤫
We think this is how you could land Home Improvement Agency Caseworker
✨Tip Number 1
Network like a pro! Reach out to people in the housing and social care sectors. Attend local events or join online forums where you can connect with others who might know about job openings or can give you insider tips.
✨Tip Number 2
Prepare for interviews by practising common questions related to casework management. Think about your past experiences and how they relate to the role of a Home Improvement Agency Caseworker. We want you to shine!
✨Tip Number 3
Showcase your interpersonal skills! During interviews, highlight your ability to build relationships with vulnerable individuals and service providers. Share specific examples that demonstrate your communication prowess.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our organisation.
We think you need these skills to ace Home Improvement Agency Caseworker
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Home Improvement Agency Caseworker role. Highlight your relevant experience in casework management and how it aligns with the job description. We want to see how you can make a difference!
Showcase Your Skills:Don’t forget to emphasise your strong interpersonal and communication skills. We’re looking for someone who can build trusted relationships, so give us examples of how you've done this in previous roles. It’s all about making connections!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website:We encourage you to apply directly through our website. This ensures your application gets to the right place and allows us to process it efficiently. Plus, it’s super easy – just follow the prompts and submit your details!
How to prepare for a job interview at Westminster City Council
✨Know Your Stuff
Make sure you brush up on the Housing Grants Construction and Regeneration Act 1996. Understanding this legislation will show that you’re serious about the role and can navigate the complexities of home improvement grants.
✨Showcase Your Experience
Prepare to discuss your previous casework management experience in detail. Think of specific examples where you've made a difference for vulnerable individuals, as this will highlight your suitability for the role.
✨Build Rapport
Since this role involves working closely with residents and various stakeholders, practice your interpersonal skills. Be ready to demonstrate how you build trusted relationships and communicate effectively with different parties.
✨Ask Thoughtful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics or how success is measured in this role. This shows your genuine interest and helps you assess if the job is the right fit for you.
