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- Tasks: Lead high-quality housing services and manage a large operational workforce.
- Company: Westminster City Council is dedicated to improving residents' lives in a diverse community.
- Benefits: Enjoy a competitive salary, supportive work environment, and opportunities for personal development.
- Why this job: Make a real difference in people's lives while driving transformation in housing management.
- Qualifications: Experience in housing management and a passion for community service are essential.
- Other info: Join an award-winning team committed to tackling inequalities and enhancing resident engagement.
The predicted salary is between 63600 - 106000 £ per year.
Westminster City Council
Head of Housing Management
Salary up to £106,000
In Westminster our residents are really important to us. Working with them to shape our services, keeping them always at the heart of what we do, is a guiding principle for our leadership team. We are now seeking an exceptionalHead of Housing Management to join us and lead on the delivery of high-quality housing services for our diverse range of residents across the unique and complex landscape of Westminster.
This is a pivotal leadership position, reporting to the Director of Housing Services & Resident Engagement. We are seeking a passionate and dedicated leader focused on delivering the very best housing management services for our residents across the North and the West of the City. As part of this you will lead a large operational workforce ensuring that they are valued and working in an environment where they can thrive and be supported to develop themselves.
As we move to a more hyper local model of delivery you will use data intelligently to ensure that different neighbourhoods receive the services that work for them. This will include leading cross service virtual teams, ensuring our collective response to resident needs is joined-up, responsive, and inclusive. You will work closely with elected members, neighbourhood partners, and key internal services (such as Children’s and Adult Services), acting as a staunch advocate for our residents and tackling inequalities head-on.
The council was awarded a consumer grading of C1 by the Regulator of Social Housing in February 2025. This is the highest possible rating, and Westminster is the first London local authority to achieve it. Despite this grading we are not complacent, we continue to drive change, build new services and push to be the very best landlord we can be especially for the most vulnerable.
This is a challenging but exceptionally rewarding role for an experienced housing professional. Working as part of an innovative and creative management team this role provides a rare opportunity to build on achievement, drive transformation and change and make a real difference to people’s lives.
For more information please see or contact Sunita Patel on 07561 708023 or or Jamie Brown on 020 3971 0839 or .
Closing date: Friday 26th September 2025
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Head of Housing Management employer: Westminster City Council
Contact Detail:
Westminster City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Housing Management
✨Tip Number 1
Familiarise yourself with Westminster City Council's current housing policies and initiatives. Understanding their approach to resident engagement and service delivery will help you demonstrate your alignment with their values during discussions.
✨Tip Number 2
Network with professionals in the housing sector, especially those who have experience working with local councils. Attend relevant events or webinars to connect with potential colleagues and gain insights into the challenges and opportunities within Westminster.
✨Tip Number 3
Prepare to discuss how you would lead a diverse operational workforce. Think about specific strategies you could implement to foster a supportive environment that encourages professional development and inclusivity among team members.
✨Tip Number 4
Showcase your ability to use data effectively in decision-making. Be ready to provide examples of how you've previously used data to tailor services to meet the needs of different communities, as this is crucial for the role.
We think you need these skills to ace Head of Housing Management
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and expectations for the Head of Housing Management position. Tailor your application to highlight how your experience aligns with their needs.
Highlight Leadership Experience: Emphasise your leadership skills and experience in housing management. Provide specific examples of how you've successfully led teams, managed projects, and improved services in previous roles.
Showcase Data-Driven Decision Making: Since the role involves using data to inform service delivery, include examples of how you've used data analysis to drive improvements or make strategic decisions in past positions.
Express Commitment to Residents: Demonstrate your passion for serving residents and tackling inequalities. Share experiences that reflect your dedication to community engagement and improving the lives of diverse populations.
How to prepare for a job interview at Westminster City Council
✨Understand the Council's Vision
Before your interview, make sure you thoroughly understand Westminster City Council's mission and values. Familiarise yourself with their commitment to resident engagement and how they aim to deliver high-quality housing services. This will help you align your answers with their goals.
✨Showcase Leadership Experience
As a Head of Housing Management, you'll need to demonstrate strong leadership skills. Prepare examples from your past roles where you've successfully led teams, managed change, or improved service delivery. Highlight your ability to motivate and develop staff in a challenging environment.
✨Emphasise Data-Driven Decision Making
The role requires using data intelligently to tailor services to different neighbourhoods. Be ready to discuss your experience with data analysis and how you've used insights to drive improvements in housing management. This shows your strategic thinking and problem-solving abilities.
✨Prepare for Questions on Inclusivity
Given the council's focus on tackling inequalities, expect questions about how you would ensure inclusivity in housing services. Think about your approach to engaging diverse communities and how you would advocate for vulnerable residents. This will demonstrate your commitment to their core values.
