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- Tasks: Support residents by resolving defects and improving service quality with attention to detail.
- Company: Join Westminster City Council, a community-focused organisation dedicated to making a difference.
- Benefits: Enjoy a supportive work environment, competitive pay, and opportunities for personal growth.
- Why this job: Make a real impact by helping residents feel heard and supported in their homes.
- Qualifications: Strong communication skills and a passion for problem-solving are essential.
- Other info: Be part of a dynamic team committed to enhancing community services.
The predicted salary is between 30000 - 40000 £ per year.
When major works finish on a home, residents want reassurance that any issues will be handled quickly, carefully and with real attention to detail. The Defects and Improvements Officer helps make that happen. It’s a role for someone who genuinely enjoys solving problems, supporting people and keeping things moving so residents feel heard, respected and confident in the service they receive.
In this role, you’ll be the first point of contact for residents reporting defects during the defects period. You’ll listen, gather information, and coordinate with contractors, project teams and colleagues to make sure issues are diagnosed properly and resolved as soon as possible. You’ll help manage snagging inspections, keep residents updated, and make sure communication stays clear, compassionate and consistent from start to finish.
You’ll also play an important part behind the scenes. You’ll track and monitor defects, keep accurate records, update performance trackers, and contribute to dashboards and reports that help the wider service understand what’s happening on the ground. Your work will help identify patterns, highlight risks and feed into improvements that reduce repeat issues and raise overall quality. You’ll collaborate closely with the Defects and Improvements Lead, supporting the smooth running of the whole service and helping embed a more coordinated and proactive approach.
We’re looking for someone who brings energy, patience and strong communication skills. You’ll need to feel comfortable working with contractors and technical colleagues, but also able to explain things simply to residents who may be stressed or unsure what to expect. Good organisation will be essential, as you’ll be managing multiple cases at once, often with tight timescales.
If you’re someone who takes pride in resolving issues, enjoys helping residents feel supported, and wants to be part of a team committed to improving the way we deliver for our communities, we’d be happy to hear from you.
TIMELINE
- Closing date: Sunday 10 May 2026
- Shortlisting: w/c 18 May 2026
- Final and stakeholder panel interviews: between Monday 1 June to Friday 12 June 2026
HOW TO APPLY
To make an application, please click on the apply now button below, with the following prepared:
- Your CV (no more than three sides of A4).
- A supporting statement (no more than three sides of A4) that sets out why you think this role is the right move for you and how you meet the knowledge and experience criteria.
Westminster City Council is a member of the Disability Confident Scheme. If you would like to apply under the scheme, please state this clearly at the top of your supporting statement, along with any adjustments you require to be made if invited for interview.
For more information about this role and how to apply, please visit our dedicated microsite https://wccrecruitment.com/.
Defects and Improvements Officer employer: Westminster City Council
Contact Detail:
Westminster City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Defects and Improvements Officer
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Westminster City Council. Understanding their values and how they operate will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since the role is all about resolving issues for residents, think of examples from your past experiences where you've successfully tackled challenges. Be ready to share these stories during your interview to demonstrate your capability.
✨Tip Number 3
Show off your communication skills! In this role, you'll need to explain things clearly to residents who might be stressed. During your interview, make sure to communicate your thoughts clearly and listen actively to any questions they have.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re enthusiastic about the role and helps keep you on their radar.
We think you need these skills to ace Defects and Improvements Officer
Some tips for your application 🫡
Craft a Compelling CV: Your CV is your first impression, so make it count! Keep it concise and relevant, highlighting your experience in problem-solving and communication. Remember, we want to see how you can bring energy and organisation to the role!
Nail Your Supporting Statement: This is your chance to shine! Use this space to explain why you're the perfect fit for the Defects and Improvements Officer role. Be specific about your skills and experiences that align with the job description, and don’t forget to show your passion for helping residents.
Showcase Your Communication Skills: Since you'll be dealing with residents and contractors, it's crucial to demonstrate your strong communication skills. In both your CV and supporting statement, use clear and compassionate language to reflect how you would interact with residents who may be stressed or unsure.
Apply Through Our Website: We encourage you to apply through our dedicated microsite. It’s straightforward and ensures your application goes directly to us. Plus, it shows you’re keen on joining our team at StudySmarter, which we love to see!
How to prepare for a job interview at Westminster City Council
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Defects and Improvements Officer. Familiarise yourself with the key tasks mentioned in the job description, such as managing snagging inspections and coordinating with contractors. This will help you demonstrate your genuine interest and readiness for the role.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved issues or improved processes. Think about times when you had to communicate clearly with stressed individuals, as this is crucial for the role. Highlighting your problem-solving abilities will show that you can handle the challenges of the position.
✨Emphasise Communication and Organisation
Since this role requires strong communication skills and the ability to manage multiple cases, be ready to discuss how you keep things organised. Share specific tools or methods you use to track progress and maintain clear communication with residents and colleagues. This will illustrate your capability to excel in a fast-paced environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics or the challenges they face. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values. It’s also a great way to leave a lasting impression on the interviewers.