Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide vital advice and casework support to diverse clients in need.
- Company: Join Citizens Advice Westminster, a community-focused organisation making a real difference.
- Benefits: Enjoy a competitive salary, generous leave, and flexible working options.
- Why this job: Make a positive impact while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and a commitment to helping vulnerable individuals.
- Other info: Work in a friendly culture with opportunities for professional growth.
The predicted salary is between 31748 - 35508 £ per year.
Salary: £31,748-£35,508 (depending on qualification)
Hours: Fulltime 5 days per week
Contract type: Permanent
Number of Posts: 2
Citizens Advice Westminster works to make a real difference to the lives of people in Westminster. We deliver a high‐quality, agile advice service that reflects community issues and needs, and our service always puts people first.
As a Generalist Adviser/Caseworker, you will be part of a dedicated team delivering advice and casework across a full range of enquiry areas, particularly welfare benefits and housing. You will also provide casework support to vulnerable clients, including acting on their behalf with third parties.
You will need to be a strong communicator with excellent interpersonal skills and the ability to work effectively with a diverse range of people, including those who may be vulnerable. You will be committed to developing your skills and comfortable working flexibly, including from home, as we provide advice by phone, digitally, and face to face. While our main office is near Royal Oak station, the role also involves working from community settings, including Food Banks across Westminster.
We offer a competitive salary alongside a range of benefits, including generous annual leave that increases with length of service, paid sick leave, a pension scheme, annual season ticket loans, career breaks, and ongoing opportunities for professional development and progression within the organisation. You will join a warm and friendly work culture where staff are valued, and we also offer a flexible working environment where you can work from home on some days.
If you are ready to join a community organisation providing a vital service to people who need our help, please click apply and complete the application process, demonstrating how you meet the competencies in the Person Specification in your supporting statement. Please note that we expect employees to spend 50% to 75% of their working time in the office or at outreach locations.
Citizens Advice Westminster values diversity, promotes equality, and challenges discrimination. We strongly encourage applications from all parts of society and believe that diversity strengthens our organisation.
Closing Date: 13th February 2026 5pm. Assessments and interviews may be scheduled before the closing date if we identify suitable candidates who meet the skills and experience outlined in the Person Specification, so early applications are strongly encouraged.
Generalist Adviser/Caseworker (Trainee Considered) in London employer: Westminster Citizens Advice Bureau
Contact Detail:
Westminster Citizens Advice Bureau Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Generalist Adviser/Caseworker (Trainee Considered) in London
✨Tip Number 1
Network like a pro! Reach out to people in your field, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching the organisation and practising common questions. We recommend doing mock interviews with friends or family to build your confidence and refine your answers.
✨Tip Number 3
Showcase your skills during the interview! Use real-life examples from your experience that demonstrate your problem-solving abilities and how you’ve helped others, especially in community settings.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Generalist Adviser/Caseworker (Trainee Considered) in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for helping others shine through. We want to see that you genuinely care about making a difference in people's lives, especially in areas like welfare benefits and housing.
Tailor Your Supporting Statement: Make sure to align your skills and experiences with the competencies listed in the Person Specification. We’re looking for specific examples that demonstrate your communication skills and ability to work with diverse groups, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see how you fit into our team.
Apply Early!: Don’t wait until the last minute to submit your application. We might start interviewing before the closing date if we find suitable candidates, so get your application in early through our website to increase your chances!
How to prepare for a job interview at Westminster Citizens Advice Bureau
✨Know Your Stuff
Make sure you understand the role of a Generalist Adviser/Caseworker inside out. Familiarise yourself with the key areas like welfare benefits and housing, as well as the specific challenges faced by vulnerable clients. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a strong communicator, you'll need to demonstrate your interpersonal skills during the interview. Practice active listening and be prepared to discuss how you've effectively communicated with diverse groups in the past. Use examples that highlight your ability to empathise and connect with people from various backgrounds.
✨Flexibility is Key
Since the role involves working both in the office and community settings, be ready to discuss your adaptability. Share experiences where you've successfully worked in different environments or adjusted your approach to meet the needs of clients. This will show that you're comfortable with the flexible nature of the job.
✨Emphasise Your Commitment to Development
Citizens Advice Westminster values ongoing professional development, so express your eagerness to learn and grow within the organisation. Talk about any relevant training or courses you've undertaken, and how you plan to continue developing your skills in this role. This will demonstrate your long-term commitment to the position.
