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- Tasks: Support clients in applying for disability benefits and improve their lives.
- Company: Join a friendly team at Citizens Advice, dedicated to making a difference.
- Benefits: Gain valuable experience, training, and reimbursement for expenses.
- Other info: Opportunities for progression into Assessor and Adviser roles available.
- Why this job: Make a real impact by helping others navigate complex benefit systems.
- Qualifications: No formal qualifications needed, just empathy and strong communication skills.
This is a rewarding opportunity to support our clients in applying for disability and other essential benefits aimed at reducing poverty and improving lives. As a Disability benefits champion, you’ll work closely with residents to guide them through the often complex and confusing process of completing various claim forms. Following the initial Citizens Advice training, you’ll join a dedicated team, working directly with clients in face-to-face settings to help them access the benefits they are entitled to.
How much time do you need to give?
The initial training takes around 1 month if you attend twice a week. We prefer people who can commit to 2 days a week for at least 6 months after completing the initial training.
What do you need to have?
No formal qualifications are required – just the right attitude and dedication. We’re looking for volunteers who:
- are friendly, caring and empathetic
- are non-judgemental and able to remain impartial
- have strong communication skills, both written and verbal, and are good listeners
- pay attention to detail
- are comfortable using computers for training, communications and writing up notes
- can work as part of a diverse team
- can handle challenging situations and use their initiative to solve problems
- will commit to the training programme and continuous professional development
We are keen to encourage volunteers who speak a community language, e.g. Arabic, Farsi, Portuguese, Bengali.
You’ll also need to complete an Enhanced level DBS disclosure (criminal record check), which we will arrange. Having a criminal record does not necessarily prevent you from volunteering with us.
What we offer you
Our Volunteer Coordinator will support you throughout your volunteering journey at CAW and ensure that you get any training that you might need. You’ll join a positive, supportive and friendly team of volunteers and paid staff. All our volunteers are an integral part of our team. You’ll be invited to attend regular training sessions, join social events and support group activities. Your line manager will provide regular individual meetings and support. You’ll have access to the national Citizens Advice e-learning, networks and resources. Reimbursement of agreed out of pocket expenses.
Progression
There may be opportunities to progress into Assessor and Adviser roles. Assessors carry out initial assessments and are trained in the main advice areas. Advisers explore and discuss clients’ issues and options in more depth and suggest the next steps. If you are interested in joining the advice team, then you need to be prepared for a longer commitment and training.
Our commitment to inclusion
We welcome volunteers from all backgrounds and particularly encourage applications from people with physical or mental health conditions, and people from Black Asian Minority Ethnic (BAME) and LGBTQ+ communities. We are dedicated to creating an inclusive and welcoming environment for everyone, and we expect our volunteers and staff to share this commitment.
Confidentiality
Everything that you see and hear in the organisation is private. All staff and volunteers must sign an agreement to observe a strict rule of confidentiality before they begin their role.
How to apply
You will need to complete the online application form. You can download the role description here. Please email us if you’d like a paper copy of the form.
What happens after I have filled in the application form?
Your application will be acknowledged, and we will let you know when you should expect to hear back from us. Once your application has been reviewed and shortlisted, we will contact you for a conversation about your interest in volunteering at CAW. You may be asked to undertake a basic skills assessment and participate in an interview. The process will be friendly and supportive!
If you have any questions about the volunteer roles prior to completing your application please contact us.
Disability benefits champion in London employer: Westminster Citizens Advice Bureau
Contact Detail:
Westminster Citizens Advice Bureau Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Disability benefits champion in London
✨Tip Number 1
Get to know the organisation! Before your interview, do a bit of research on Citizens Advice and their mission. This will help you connect with the team and show that you're genuinely interested in being a Disability Benefits Champion.
✨Tip Number 2
Practice your communication skills! Since you'll be working closely with clients, it's essential to demonstrate your ability to listen and communicate effectively. Try role-playing with a friend or family member to get comfortable with the types of conversations you might have.
✨Tip Number 3
Show your empathy! In your application and during interviews, share personal experiences that highlight your caring nature. This role is all about supporting people through tough times, so let your compassion shine through.
✨Tip Number 4
Apply through our website! It’s the easiest way to get started on your journey with us. Plus, it ensures your application goes directly to the right people who can help you take the next steps towards becoming a volunteer.
We think you need these skills to ace Disability benefits champion in London
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your experiences and what makes you passionate about helping others.
Tailor Your Application: Make sure to read the job description carefully and highlight how your skills and experiences align with what we’re looking for. This shows us that you’re genuinely interested in the role and understand what it entails.
Keep It Clear and Concise: While we love a good story, keep your application straightforward. Use clear language and avoid jargon to ensure we can easily understand your points. Remember, attention to detail is key!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the easiest way for us to receive your details and get the ball rolling on your volunteering journey with us.
How to prepare for a job interview at Westminster Citizens Advice Bureau
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Disability Benefits Champion entails. Familiarise yourself with the benefits system and the challenges clients face. This will help you demonstrate your commitment and knowledge during the conversation.
✨Showcase Your Empathy
Since this role requires a caring and non-judgemental attitude, think of examples from your past experiences where you've shown empathy or helped someone in need. Be ready to share these stories to highlight your suitability for the role.
✨Practice Active Listening
During the interview, practice active listening. This means really paying attention to the questions asked and responding thoughtfully. It’s crucial for this role, as you'll need to listen to clients' concerns and guide them effectively.
✨Prepare Questions
Have a few questions ready to ask at the end of your interview. This shows your interest in the role and the organisation. You might ask about the training process or how the team supports each other, which can also give you insight into the work environment.