Office Cleaner

Working outside of normal office hours to provide an efficient cleaning service to designated Abbey offices and rest areas. Office cleaners provide an important service to the Abbey community by ensuring that office and rest areas are clean and hygienic, and providing a pleasant environment for staff, volunteers and visitors.

Key Responsibilities

• Maintain high standards of cleanliness across all assigned areas, ensuring a safe and welcoming environment.
• Clean and sanitise floors, toilets, kitchens, and communal spaces using appropriate cleaning methods and equipment.
• Dust, wipe, and maintain furniture, fixtures, and fittings to ensure facilities remain presentable and well maintained.
• Collect, separate, and dispose of waste in accordance with recycling and environmental procedures.
• Work collaboratively with colleagues to provide an effective cleaning service, including covering duties during periods of absence when required.

Working Hours

These are 20 hours per week based on 4-hour days. Shifts are on fixed days, Monday to Friday. The full-time equivalent hours are 40 hours per week.

Onsite Arrangements

As a working church and a major visitor attraction, being present on site allows our teams to deliver exceptional experiences and maintain the unique atmosphere of the Abbey. Working on site each day is the default expectation for all staff to promote collaboration and connection.

Annual Holidays

The full-time holiday entitlement is 33 days per annum, including recognised public holidays.

Training

On-site training will be provided in all aspects of the job. Any further training needs will be assessed through the probation period and in annual appraisals.

Staff Discount

All employees receive a 20% discount on purchases from the Westminster Abbey shop and a 30% discount on purchases from the take-away catering outlets.

Pension Scheme and Life Assurance

All employees can join a Group Personal Pension plan, where the minimum employee contribution is 3% and the maximum employer contribution is 9% (as determined by the level of the employee contribution). You will be auto-enrolled into our qualifying workplace pension scheme after 3 months, if you meet the eligibility criteria. All employees are covered by death-in-service life assurance, whether or not they choose to join the pension scheme.

Season Ticket Loan

A season ticket loan is offered after completion of the probationary period, repayable over 10 months.

Safeguarding

Westminster Abbey is committed to the safeguarding of children, young people and adults at risk. To prevent them from harm, we undertake appropriate checks (including the relevant level of criminal record check) on staff and volunteers and require them to complete relevant safeguarding training. This post requires an enhanced level criminal record check.

About The Department

The Visitor Experience team is devoted to promoting excellent, engaging visitor services as part of our welcome to worshippers and visitors to the Abbey. With over 1.5 million visitors and worshippers visiting the Abbey every year, the Visitor Experience team plays a crucial role in delivering first class frontline customer service. The department is the largest in the Abbey and is composed of the following teams:

• Abbey Marshal team - responsible for welcoming visitors and worshippers alike and ensuring the safety of those inside the Abbey.
• Welcome Team - responsible for welcoming visitors, processing tickets and managing our audio guide operation.
• Facilities Team - responsible for chairing the Abbey ready for services and keeping the Abbey and its precincts clean and tidy.
• Chapter Office Reception - responsible for answering all enquiries to the Chapter Office in Deans Yard through phone, email and in person.
• Abbey Guides - a voluntary role to assist with the daily operation of the Abbey by welcoming visitors and in some cases taking tours.