At a Glance
- Tasks: Lead the Westman Atelier counter at Selfridges, driving sales and delivering exceptional customer service.
- Company: Join a leading clean beauty brand with a focus on sustainability and innovation.
- Benefits: Competitive pay, flexible hours, and opportunities for personal and professional growth.
- Other info: Exciting opportunity to shape the future of our newly enhanced counter space.
- Why this job: Be an ambassador for a brand you love while enhancing your skills in a vibrant retail environment.
- Qualifications: 2-4 years in beauty sales; passion for clean beauty and strong communication skills required.
Position Summary
We are seeking an exceptional Counter Manager to lead our Westman Atelier business at Selfridges. Provide excellent product knowledge, sales, and customer service skills to meet and exceed the brand’s service and sales goals. Have an entrepreneurial, flexible spirit, a passion for clean and sustainable beauty, and serve as a true ambassador for Westman Atelier with both customers and store management. This is an exciting opportunity to lead our presence at Selfridges as we invest in a newly enhanced counter location later this Summer, featuring increased space, improved visibility, and a stronger in-store position designed to support continued brand growth and an elevated client experience.
Responsibilities
Sales & Service
- Achieve required retail sales targets as communicated by the line manager.
- Closely monitor business and analyze results to recognize areas of opportunity and growth.
- Demonstrate excellent product knowledge and the ability to communicate this to the customer.
- Use your exceptional people and conversational skills to stop and engage customers and introduce them to Westman Atelier.
- Link sell to help grow Items Per Transaction and Average Basket Value.
- Keep up to date with competitor activities and missed opportunities, communicating these to the line manager and proactively create strategies, in collaboration with the line manager, to create a continuous growth of the brand.
- Drive animation and events on counter.
- Deliver excellence in execution of the Westman Atelier service standards.
Product & Artistry
- Showcase excellent makeup skills, fitting with the unique Westman Atelier product application.
- Showcase excellent product knowledge.
- Ensure all educational information is used and initiatives are correctly implemented and followed up.
- Attend and actively participate in training meetings, virtual or at-counter, as provided by the Sales and Education Team.
- Actively participate in and complete online learning.
Grooming & Procedures
- Present oneself within the standard of personal grooming guidelines as specified by Westman Atelier.
- Maintain high standards of timekeeping on the counter.
- Adhering to the Westman Atelier standards, Policies and Procedures.
- Ensure the counter maintains excellent VM standards and is regularly cleaned and restocked.
Communication
- Communicate regularly and effectively with in-store staff and persons keeping them informed as well as being updated on all actions/events.
- Build a close relationship and work partnership with the in-store category managers and provide trends, insights and critical business information.
- Work effectively with store personnel, store management and corporate sales and education teams.
- Oversee and record regular stock overviews and OOS, to ensure best sellers are regularly replenished. Recording and reporting all OOS to the manager and help follow up to ensure timely and regular replenishments are made.
- Ensure the following is regularly communicated to the line manager: weekly sales reports, monthly sales reports and overview, store updates and events, regular feedback on the overall store performance and in-store environment.
Requirements
- 2-4 years of beauty/skin care sales experience; degree or certification in similar capacity, a plus.
- Demonstrated success handling customer matters in a fast-paced environment.
- A high level of ownership, accountability and initiative.
- Exceptional organizational skills and attention to detail.
- Ability to work a flexible schedule based on business needs.
StudySmarter Expert Advice🤫
We think this is how you could land Counter Manager - Selfridges | London (Counter Expansion Upcoming)
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Westman Atelier, LLC, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Westman Atelier, LLC!
We think you need these skills to ace Counter Manager - Selfridges | London (Counter Expansion Upcoming)
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Westman Atelier, LLC, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Westman Atelier, LLC and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Westman Atelier, LLC that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Westman Atelier, LLC
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
