At a Glance
- Tasks: Lead the Westman Atelier counter at Selfridges, driving sales and delivering exceptional customer service.
- Company: Join a leading beauty brand passionate about clean and sustainable products.
- Benefits: Competitive pay, dynamic work environment, and opportunities for personal growth.
- Other info: Exciting opportunity with a newly enhanced counter space launching this Summer.
- Why this job: Be an ambassador for a brand that values innovation and customer experience.
- Qualifications: 2-4 years in beauty sales; passion for makeup and customer engagement required.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking an exceptional Counter Manager to lead our Westman Atelier business at Selfridges. Provide excellent product knowledge, sales, and customer service skills to meet and exceed the brand’s service and sales goals. Have an entrepreneurial, flexible spirit, a passion for clean and sustainable beauty, and serve as a true ambassador for Westman Atelier with both customers and store management. This is an exciting opportunity to lead our presence at Selfridges as we invest in a newly enhanced counter location later this Summer, featuring increased space, improved visibility, and a stronger in-store position designed to support continued brand growth and an elevated client experience.
Responsibilities
- Achieve required retail sales targets as communicated by the line manager.
- Closely monitor business and analyze results to recognize areas of opportunity and growth.
- Demonstrate excellent product knowledge and the ability to communicate this to the customer.
- Use your exceptional people and conversational skills to stop and engage customers and introduce them to Westman Atelier.
- Link sell to help grow Items Per Transaction and Average Basket Value.
- Keep up to date with competitor activities and missed opportunities, communicating these to the line manager and proactively create strategies, in collaboration with the line manager, to create a continuous growth of the brand.
- Drive animation and events on counter.
- Deliver excellence in execution of the Westman Atelier service standards.
Product & Artistry
- Showcase excellent makeup skills, fitting with the unique Westman Atelier product application.
- Showcase excellent product knowledge.
- Ensure all educational information is used and initiatives are correctly implemented and followed up.
- Attend and actively participate in training meetings, virtual or at-counter, as provided by the Sales and Education Team.
- Actively participate in and complete online learning.
Grooming & Procedures
- Present oneself within the standard of personal grooming guidelines as specified by Westman Atelier.
- Maintain high standards of timekeeping on the counter.
- Adhering to the Westman Atelier standards, Policies and Procedures.
- Ensure the counter maintains excellent VM standards and is regularly cleaned and restocked.
Communication
- Communicate regularly and effectively with in-store staff and persons keeping them informed as well as being updated on all actions/events.
- Build a close relationship and work partnership with the in-store category managers and provide trends, insights and critical business information.
- Work effectively with store personnel, store management and corporate sales and education teams.
- Oversee and record regular stock overviews and OOS, to ensure best sellers are regularly replenished.
- Recording and reporting all OOS to the manager and help follow up to ensure timely and regular replenishments are made.
- Ensure the following is regularly communicated to the line manager: weekly sales reports, monthly sales reports and overview, store updates and events, regular feedback on the overall store performance and in-store environment.
Requirements
- 2-4 years of beauty/skin care sales experience; degree or certification in similar capacity, a plus.
- Demonstrated success handling customer matters in a fast-paced environment.
- A high level of ownership, accountability and initiative.
- Exceptional organizational skills and attention to detail.
- Ability to work a flexible schedule based on business needs.
Counter Manager - Selfridges | London (Counter Expansion Upcoming) employer: Westman Atelier, LLC
Westman Atelier, LLC offers an exceptional work environment for those passionate about luxury beauty. As a Retail Supervisor at the Selfridges counter, you will benefit from a supportive culture that prioritises employee growth through coaching and development opportunities, while also enjoying the vibrant atmosphere of one of London's premier retail locations. Join us to be part of a team that values creativity, collaboration, and a commitment to delivering outstanding customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Counter Manager - Selfridges | London (Counter Expansion Upcoming)
✨Tip Number 1
Get to know the brand inside out! Dive deep into Westman Atelier's products and values. When you chat with customers, your passion and knowledge will shine through, making it easier to connect and sell.
✨Tip Number 2
Practice your people skills! Engage with friends or family as if they were customers. The more comfortable you are in conversations, the better you'll be at stopping and engaging customers at the counter.
✨Tip Number 3
Stay on top of trends! Keep an eye on what competitors are doing and think about how you can bring something unique to the table. This proactive approach will help you spot opportunities for growth.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Counter Manager - Selfridges | London (Counter Expansion Upcoming)
Some tips for your application 🫡
Show Your Passion for Beauty:When writing your application, let your love for clean and sustainable beauty shine through. We want to see how your passion aligns with Westman Atelier's values, so share any relevant experiences or insights that showcase your enthusiasm!
Highlight Your Sales Skills:Make sure to emphasise your sales experience and achievements in your application. We’re looking for someone who can meet and exceed targets, so include specific examples of how you've done this in the past. Numbers speak volumes!
Demonstrate Your People Skills:As a Counter Manager, you'll be engaging with customers daily. Use your application to show off your exceptional communication skills. Share anecdotes that illustrate how you’ve built relationships and provided excellent customer service.
Keep It Professional Yet Personal:While we want to see your personality, remember to maintain a professional tone in your application. Be yourself, but also ensure that your writing reflects the standards and values of Westman Atelier. Ready to apply? Head over to our website!
How to prepare for a job interview at Westman Atelier, LLC
✨Know Your Products Inside Out
Make sure you have a solid understanding of Westman Atelier's product range. Familiarise yourself with the ingredients, benefits, and application techniques. This will not only help you answer questions confidently but also demonstrate your passion for clean and sustainable beauty.
✨Showcase Your Sales Skills
Prepare to discuss your previous sales experiences and how you've met or exceeded targets. Think of specific examples where you used your people skills to engage customers and drive sales. This will show that you can contribute to achieving the brand’s service and sales goals.
✨Be Ready to Discuss Competitors
Research competitors in the beauty industry and be prepared to discuss their strengths and weaknesses. This shows that you’re proactive and can identify opportunities for growth. Share any ideas you have for strategies that could enhance Westman Atelier's presence at Selfridges.
✨Demonstrate Your Team Spirit
Since communication with in-store staff and management is key, think of examples where you've successfully collaborated with others. Highlight your ability to build relationships and work as part of a team, which is essential for driving events and maintaining high standards on the counter.
