At a Glance
- Tasks: Be the friendly face of our customer service team, helping people with their enquiries.
- Company: Join a dynamic council team focused on excellent customer service.
- Benefits: Gain valuable experience in a busy environment with flexible working hours.
- Other info: Temporary role with potential for future opportunities.
- Why this job: Perfect for those who love helping others and want to make a difference.
- Qualifications: Great communication skills and a passion for customer service are essential.
The predicted salary is between 24000 - 36000 £ per year.
PLEASE NOTE, THIS IS A TEMPORARY POST
Enjoy working in a busy, customer focused environment? Have a passion for delivering excellent customer service? Want a new and exciting challenge? If the answer to these questions is "yes", this could be the perfect opportunity for you!
We are looking to recruit highly motivated, customer focused individuals to join our busy Customer Services team.
ResponsibilitiesYou will be the first point of contact for all service enquiries through our Contact Centre in Ormskirk and Customer Service Point in Skelmersdale. You will respond to customer enquiries and establish which services are required, whilst ensuring that appropriate information and advice is given regarding all of the Council's services.
QualificationsYou will be a team player, have the ability to work with minimal supervision, have excellent communication skills, and have the ability to act as an advocate and deal sympathetically and empathetically with a wide range of customers. You will need to be flexible in your approach to working hours to meet the needs of the service which is provided between 8.30am and 5.30pm Monday to Friday. Working patterns to be agreed.
So, if you think you are up to the challenge, we would love to hear from you.
Customer Services Assistant x 4 Temporary in Skelmersdale employer: Westlancs
Join our dynamic team in Ormskirk and Skelmersdale, where we prioritise a supportive work culture that values customer service excellence. As a temporary Customer Services Assistant, you'll benefit from flexible working hours, opportunities for personal growth, and the chance to make a real difference in the community by assisting a diverse range of customers. We are committed to fostering an environment where your contributions are recognised and appreciated, making this an ideal place for those seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Assistant x 4 Temporary in Skelmersdale
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Westlancs.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Westlancs. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Services Assistant x 4 Temporary in Skelmersdale
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Westlancs.
How to prepare for a job interview at Westlancs
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Westlancs's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Westlancs offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
