HR Caseworker

Location: London

Working Arrangement: Initial onsite induction, hybrid working thereafter (typically 1-3 days per week onsite, depending on business requirements).

Role Overview: We are seeking experienced Caseworkers to join a busy operational team handling complex and sensitive casework. This role requires individuals who can analyse information from multiple sources, apply policy and procedures consistently, and make well-reasoned decisions in a fast-paced environment. The successful candidate will demonstrate excellent attention to detail, strong written communication skills, and the ability to manage sensitive information with professionalism and discretion.

Key Responsibilities:

• Manage and process complex casework in line with established policies, procedures, and legislation.
• Review, assess, and analyse information gathered from multiple sources to support decision-making.
• Make evidence-based decisions and provide clear written justifications for outcomes.
• Maintain accurate records and case documentation in accordance with data protection requirements.
• Work within strict operational deadlines while maintaining high levels of accuracy.
• Liaise with internal and external stakeholders to obtain, verify, and clarify information where required.
• Escalate complex issues appropriately and contribute to problem resolution.
• Ensure all work is conducted in accordance with organisational policies and governance requirements.
• Handle sensitive and potentially distressing information with professionalism and empathy.
• Contribute to continuous improvement activities and support team objectives.

Essential Skills and Experience:

• Previous casework experience within a structured or regulated environment.
• Experience analysing complex information and making decisions based on policy, guidance, or legislation.
• Strong attention to detail and ability to assess information accurately.
• Experience working to strict processes and procedures.
• Ability to articulate and justify decisions clearly, both verbally and in writing.
• Experience working under pressure and managing competing priorities within a fast-paced environment.
• Strong problem-solving skills and sound judgement.
• Experience engaging with a range of stakeholders.
• Good understanding of data protection and information handling principles.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office 365, including Outlook, Word, Excel, PowerPoint, and Teams.
• Resilience and the ability to work with sensitive or potentially distressing material.

Desirable Experience:

• Background in government, public sector, law enforcement, immigration, regulatory, or compliance environments.
• Experience handling complex or high-profile cases.
• Experience applying legislation, policy, or regulatory frameworks to casework decisions.

Personal Attributes:

• Highly organised and methodical.
• Strong analytical and investigative mindset.
• Professional, resilient, and empathetic.
• Excellent attention to detail.
• Able to work independently and as part of a collaborative team.
• Committed to maintaining confidentiality and high professional standards.

Additional Information:

Due to the nature of the work, successful candidates will be required to meet pre-employment screening and security requirements. Candidates should be comfortable working with sensitive and potentially distressing subject matter.