At a Glance
- Tasks: Be the friendly face of our company, welcoming customers and managing their needs.
- Company: A respected commercial vehicle repair business with a strong reputation.
- Benefits: Competitive salary, 23 days leave, pension, and career development opportunities.
- Other info: Fast-paced environment with a supportive team and room for growth.
- Why this job: Join a dynamic team and make a real difference in customer service.
- Qualifications: Experience in customer service and strong communication skills are essential.
Customer Service Advisor (Transport) Location: nr Maidstone Salary: From min £30,000 per annum, negotiable depending on experience Hours: Full-time, Monday to Friday (rotating shifts) * Week 1: 7:00am – 3:30pm * Week 2: 8:00am – 4:30pm About The Company This long-established and highly respected commercial vehicle repair and fleet support business based nr Maidstone. They pride themselves on delivering exceptional workmanship and outstanding customer service to commercial fleet operators and independent customers across the South East. As the business continues to grow, they are looking for an enthusiastic, organised and customer-focused individual to become the welcoming face of our company. The Role This is a busy and varied front-of-house position where no two days are the same. As the first point of contact for our customers, you'll play a key role in creating a professional first impression while ensuring the smooth day-to-day running of the reception and administration functions. They are looking for someone who thrives in a fast-paced environment, enjoys working with people and takes pride in delivering exceptional customer service. Key Responsibilities * Welcome customers and visitors with a friendly, professional approach. * Answer incoming telephone calls promptly (within three rings wherever possible) and transfer calls to the appropriate department. * Receive and process customer jobs using a variety of customer and insurance platforms. * Carry out daily customer and job updates across multiple online systems. * Book vehicles into the business efficiently. * Arrange vehicle collections and deliveries, liaising closely with our professional drivers. * Maintain accurate customer records and administrative documentation. * Support the Depot Manager and workshop team with general administration. * Assist with invoice processing and administrative paperwork when required. * Ensure reception and customer areas remain tidy, welcoming and professional. * Provide refreshments for customers, including tea and coffee. About You You'll be someone who enjoys interacting with people and can remain calm, organised and positive, even when things get busy. You'll ideally have: * Previous experience in a busy automotive workshop/dealership environment * Excellent communication and interpersonal skills. * A confident and professional telephone manner. * Strong organisational skills and excellent attention to detail. * The ability to prioritise tasks and work effectively under pressure. * Good IT skills, including Microsoft Office and the ability to learn new systems quickly. * Experience within the automotive, commercial vehicle or workshop industry Personal Qualities We're looking for someone who is: Bright, energetic and enthusiastic. Smart, well presented and professional. Friendly, approachable and customer focused. Reliable, dependable and proactive. A strong team player with a positive attitude. Comfortable working in a fast-paced environment. What They Offer Competitive salary from £30,000 per year, depending on experience. Monthly pay. 23 days annual leave plus Bank Holidays. Company pension. A stable, long-established business with an excellent reputation. Supportive team environment with opportunities to develop your career. If you enjoy working with people, take pride in delivering first-class customer service and want to be part of a professional, friendly and busy team, we'd love to hear from you
Customer Service Advisor in Larkfield employer: Westin Par
Join a long-established and highly respected commercial vehicle repair business near Maidstone, where you will be part of a supportive team that values exceptional customer service and professional growth. With a competitive salary starting from £30,000, 23 days of annual leave, and a company pension, this role offers a stable environment for those who thrive in fast-paced settings and enjoy interacting with customers. Embrace the opportunity to develop your career while contributing to a company known for its outstanding workmanship and commitment to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Larkfield
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Westin Par. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Westin Par before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Larkfield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Westin Par:Your cover letter is your chance to shine! Tell us why you want to work at Westin Par specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Westin Par!
How to prepare for a job interview at Westin Par
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
