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For Companies At a Glance
- Tasks: Be the friendly face of customer service, helping with memberships and enquiries.
- Company: Join a dynamic leisure services provider with a focus on customer satisfaction.
- Benefits: Enjoy employee discounts, access to leisure facilities, and training opportunities.
- Why this job: Perfect for those who love engaging with people in a fast-paced environment.
- Qualifications: Previous customer service experience and a confident phone manner are essential.
- Other info: Flexible hours with potential for permanent placement and career growth.
The predicted salary is between 12 - 13 £ per hour.
Location: Sandwich/Thanet
Pay: Up to £12.38 per hour
Hours: 20 hours per week
Working Pattern: 3–4 days per week, Monday PM, Tuesday AM, Wednesday PM and Thursday AM (shift-based including some evenings and occasional weekends)
Contract Type: Temporary to Permanent
The Opportunity
Westin Par Recruitment Experts is recruiting a Customer Service Agent on behalf of a leisure services provider. This is a temp-to-perm opportunity offering long-term progression for the right candidate. Suitable for individuals who thrive in a customer-facing, fast-paced environment.
Key Responsibilities
- Acting as the first point of contact for customers
- Managing memberships, subscriptions, and cancellations
- Handling general enquiries across phone and digital channels
- Promoting services and current offers
- Upselling memberships and services where appropriate
- Updating customer records using internal systems
Candidate Requirements
- Previous customer service and/or sales experience
- Confident and professional telephone manner
- Strong written communication skills
- Comfortable using digital systems
- Well organised with good attention to detail
- Flexible to work evenings and weekends
- Right to work in the UK
Benefits (Upon Permanent Placement)
- Access to leisure facilities
- Employee discounts
- Training and development opportunities
Additional Information
- DBS check required
- Temporary role with potential to become permanent
Westin Par values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies, we are acting as an Employment Agency. Due to the high volume of applicants applying for all roles, we can only reply to candidates with the most relevant skills and experience. If you have not heard back from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion.
Customer Service Agent (20 hours p/w) employer: Westin Par
Contact Detail:
Westin Par Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent (20 hours p/w)
✨Tip Number 1
Get to know the company! Research Westin Par and their leisure services. Understanding their values and what they offer will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your phone skills! Since you'll be handling customer enquiries over the phone, it’s crucial to sound confident and professional. Try role-playing with a friend or family member to get comfortable with common customer service scenarios.
✨Tip Number 3
Show off your flexibility! The job requires working evenings and weekends, so be sure to highlight your availability in interviews. Let them know you’re ready to jump in whenever needed!
✨Tip Number 4
Apply through our website! We want to see your application, so make sure you submit it directly on our platform. This way, we can keep track of your progress and get back to you quicker!
We think you need these skills to ace Customer Service Agent (20 hours p/w)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Agent role. Highlight your previous customer service experience and any relevant skills that match the job description. We want to see how you fit into our fast-paced environment!
Show Off Your Communication Skills: Since strong written communication is key, ensure your application is clear and professional. Use proper grammar and spelling, and keep it concise. We love a well-organised application that reflects your attention to detail!
Be Flexible: Mention your availability in your application, especially for evenings and weekends. This shows us you're ready to jump into the shift-based working pattern we have. Flexibility is a big plus for us!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Don’t miss out on this temp-to-perm opportunity!
How to prepare for a job interview at Westin Par
✨Know the Company
Before your interview, take some time to research the leisure services provider. Understand their values, services, and any recent news. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your previous experience where you excelled in customer service. Think about times when you handled difficult situations or went above and beyond for a customer. This will demonstrate your capability to thrive in a fast-paced environment.
✨Practice Your Communication
Since the role requires a confident and professional telephone manner, practice answering common interview questions out loud. You could even do a mock interview with a friend to get comfortable with articulating your thoughts clearly.
✨Be Flexible and Positive
The job involves working evenings and weekends, so be prepared to discuss your availability. Show enthusiasm for the role and express your willingness to adapt to the shift-based schedule. A positive attitude can make a great impression!
