Group and Customer Sales Coordinator

A DAY IN THE LIFE OF A GROUP AND CUSTOMER SALES COORDINATOR AT THE WESTIN LONDON CITY

What you'll be doing…

Reporting to the Customer Sales Manager, you can expect your working day to include the following:

• Inputting and managing group blocks by making sure that systems are interfacing correctly and maintaining all necessary details.
• Updating systems to ensure that group pickup is accurately communicated to the Revenue and Sales team so attrition and slippage can be tracked.
• Processing all group rooming lists in a timely and efficient manner.
• Making, confirming, cancelling, and changing group and individual reservations as per departmental standards.
• Ensuring group invoice is accurate and commission is set up and paid correctly.
• Ensuring group block is created correctly and communicate with the Sales team if errors occur.
• Arranging services required for guests with special needs; ensuring that clients needs are met to the highest standard.
• Communicating with the other departments to ensure key information is understood for all group bookings and always have excellent attention to detail as this is critical for ensuring that all information is captured and communicated correctly.
• Preparing and attending weekly operational meetings.
• Responding to individual Reservation enquiries via call or emails as per agreed departmental and brand standards.
• Supporting the department in achieving revenue goals and hotel commercial KPIs.
• Supporting other departments with Individual and Group reservations related questions.

WHAT WE NEED FROM YOU

We hire mostly on personality & potential but here are a few of our requirements…

To succeed in the role of Group and Customer Sales Coordinator, you will need the following qualities and skills:

• Great written and verbal communication skills.
• Must speak fluent English. Other languages represent an advantage.
• Forward thinking & promoting new ideas.
• A positive attitude who is flexible & adaptable.
• Represent The Westin London City positively to all internal and external guests.
• Adhere to company policies and procedures at all times, including but not exclusive of, H&S policies, HR policies
• Have a positive and can do attitude
• Commitment to the Westin Brand values and beliefs

WHAT WE OFFER

You will have access to a benefits package we believe truly works for our people and enhances our overall culture…

• Flexible working (subject to role and probationary review)
• Staff accommodation rates across UK (Marriott & 4C Group Hotels)
• Life Assurance Cover
• Cycle to Work Scheme
• Technology Scheme
• Health Cash Plan (HSF)
• Referral Bonus Scheme
• Workplace pension scheme
• Access to Employee Assistance Program (EAP) and Wellbeing Support
• Eyecare vouchers
• Continuous Learning & Development opportunities
• Recognition Programme
• Opportunity to attend Social events.

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