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For Companies At a Glance
- Tasks: As a Front Desk Agent, you'll welcome guests and manage check-ins and check-outs.
- Company: Join The Westin London City, a luxury spa hotel with stunning views of the River Thames.
- Benefits: Enjoy perks like free high-speed Wi-Fi and a beautiful riverside location.
- Why this job: Be part of a dynamic team in a prestigious hotel that values guest experience and hospitality.
- Qualifications: No prior experience required; just bring your passion for customer service!
- Other info: Perfect for high school and college students looking for flexible hours.
The predicted salary is between 24000 - 36000 £ per year.
JOIN OUR FAMILY
The Westin London City boasts an impressive riverside location and spectacular views over Londons historic River Thames. Overlooking Shakespeares Globe and the striking Tate Modern, our luxury spa hotel offers 226 guest rooms, suites and residences impeccably designed with the Westin Heavenly Bed, sleek bathrooms and free high-speed Wi-Fi. Guests are invited to indulge in an array of Westin services and amenities.
Our mission is To be the preeminent wellness brand in hospitality, empowering guests to regain control and enhance their well-being when they need it most, while traveling, ensuring they can be the best version of themselves.
At The Westin London City, our employees are at the heart of bringing our wellness mission to life. We empower you to enhance the guest experience and reach your full potential in roles you undertake with pride by providing an enriching and supportive work culture.
Join our team at The Westin London City and be part of crafting distinctive guest experiences, just moments from some of Londons most iconic landmarks.
A DAY IN THE LIFE OF A FRONT DESK AGENT AT THE WESTIN LONDON CITY
What you'll be doing…
Reporting to the Front of House Manager, you can expect your working day to include the following.
- Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
- Process all payment types such as room charges, cash, checks, debit, or credit.
- Process all check-outs including resolving any late and disputed charges.
- Coordinate with the Housekeeping department to track readiness of rooms for check-in.
- Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
- Complete designated cashier and closing reports in the computer system.
- Balance and drop receipts according to Accounting specifications
WHAT WE NEED FROM YOU
We hire mostly on personality & potential but here are a few of our requirements…
To succeed in the role of Front Desk Agent , you will need the following qualities and skills:
- Prior experience in the Front Desk/ Guest Experience or related professional areas
- Proactive in anticipating guests needs and delivers high standard hospitality services.
- Has a pleasant and welcoming manner.
- Is flexible and adaptable to different working conditions and hours.
- Is forward thinking and promotes new ideas.
- Has immaculate appearance.
- Will have commitment to our Westin Brand values and beliefs
WHAT WE OFFER
You will have access to a benefits package we believe truly works for our people and enhances our overall culture…
- Flexible working (subject to role and probationary review)
- Staff accommodation rates across UK (Mariott & 4C Group Hotels)
- Life Assurance Cover
- Cycle to Work Scheme
- Technology Scheme
- Health Cash Plan (HSF)
- Referral Bonus Scheme
- Workplace pension scheme
- Access to Employee Assistance Program (EAP) and Wellbeing Support
- Eyecare vouchers
- Continuous Learning & Development opportunities
- Recognition Programme
- Opportunity to attend Social events.
EQUAL OPPORTUNITIES
4C Group and The Westin London City are an equal opportunity employer.
About 4C Group
4C Group is a global organisation that manages and develops properties and hotels in key business districts and leisure hot spots across the UK, Middle East, Africa and Canada. The company was formed in 2010, building on the foundations of a family property business that stretches back to the 1990s. The groups mission is to operate sustainably, delight guests and investors, whilst striving to deliver a positive environmental and social impact within local communities.
AMRT1_UKCT
Front Desk Agent employer: Westin Hotels
Contact Detail:
Westin Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Desk Agent
✨Tip Number 1
Familiarize yourself with the Westin brand and its values. Understanding what makes The Westin London City unique will help you connect with the interviewers and demonstrate your enthusiasm for being part of their family.
✨Tip Number 2
Highlight your customer service skills during the interview. As a Front Desk Agent, you'll be the first point of contact for guests, so showcasing your ability to handle inquiries and resolve issues effectively is crucial.
✨Tip Number 3
Prepare to discuss your experience with high-pressure situations. Working at a luxury hotel means dealing with various guest needs simultaneously, so sharing examples of how you've successfully managed stress will set you apart.
✨Tip Number 4
Research the local area and attractions near The Westin London City. Being knowledgeable about the surroundings will not only impress your interviewers but also show that you're ready to provide exceptional recommendations to guests.
We think you need these skills to ace Front Desk Agent
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Front Desk Agent position. Understand the key responsibilities and skills required, such as customer service excellence and attention to detail.
Tailor Your CV: Customize your CV to highlight relevant experience in hospitality or customer service. Emphasize any previous roles that involved front desk duties or guest relations to make your application stand out.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the hospitality industry and your desire to work at The Westin London City. Mention specific aspects of the hotel that attract you and how you can contribute to their team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application demonstrates professionalism and attention to detail, which are crucial for a Front Desk Agent.
How to prepare for a job interview at Westin Hotels
✨Show Your Hospitality Skills
As a Front Desk Agent, your ability to provide excellent customer service is crucial. Be prepared to share examples of how you've gone above and beyond for guests in previous roles.
✨Know the Hotel Inside Out
Familiarize yourself with The Westin London City's amenities, services, and location. This knowledge will help you answer questions confidently and show your enthusiasm for the position.
✨Demonstrate Problem-Solving Abilities
Front Desk Agents often face unexpected challenges. Prepare to discuss situations where you've successfully resolved issues or handled difficult guests, showcasing your problem-solving skills.
✨Dress Professionally and Be Punctual
First impressions matter! Dress in professional attire that reflects the hotel's luxury image and arrive on time to demonstrate your reliability and respect for the interviewer's time.
