At a Glance
- Tasks: Welcome patients, manage appointments, and support clinical teams in a busy hospital environment.
- Company: Watford General Hospital, part of West Herts NHS Trust.
- Benefits: Flexible working hours, competitive salary, and a chance to make a difference in patient care.
- Other info: Opportunity for career growth in a supportive healthcare setting.
- Why this job: Join a dynamic team and play a vital role in patient pathways and healthcare delivery.
- Qualifications: GCSEs in Maths and English; experience in the NHS is a plus.
The predicted salary is between 27106 - 28850 £ per year.
Location: Watford General Hospital, West Herts – General Staffing Site
Contract: Permanent, Full time 37.5 hours per week, Flexible working
Salary: £27,106 - £28,850 per annum
Opportunity for a 1‑day a week Receptionist and 4‑day a week Patients Pathway Administrator within the Oral Surgery and Orthodontic Department. The role requires an enthusiastic and highly organised individual to prioritise workload, support clinical urgency, and meet patient access standards.
Key Responsibilities
- Welcoming patients and checking them in.
- Booking outpatient follow‑up appointments.
- Ensuring oral surgery and orthodontic appointments are scheduled and clinics prepped.
- Register new patients onto the system.
- Answer patient telephone queries.
- Scan documents onto Cerner and PACS system.
- Perform reception duties one day a week.
- Manage bookings, cancellations, and rearrangements of appointments.
Professional Criteria
The post holder must be enthusiastic, motivated, with excellent organisational and communication skills, a flexible and professional approach, and the ability to maintain confidentiality.
Person Specification
Education and Qualifications
Maths and English GCSEs
Knowledge
Knowledge of PAS in the NHS system (Cerner, EPR).
Experience
Experience working in the NHS. Experience handling confidential information. Experience working in a team and independently.
Important Information
PLEASE NOTE - WE ARE UNABLE TO OBTAIN A CERTIFICATE OF SPONSORSHIP (WORK PERMIT) FOR THIS ROLE.
Application
We reserve the right to close this advert early due to the volume of applicants. Please apply as soon as possible to avoid disappointment.
Patient Pathway Admin, Oral, Maxillofacial & Orthodontics in Watford employer: Westhertshospitals
Watford General Hospital offers a supportive and dynamic work environment for the Patient Pathway Admin role, where employees are encouraged to grow and develop their skills within the NHS framework. With flexible working hours and a commitment to patient care, staff enjoy a collaborative culture that prioritises both professional development and work-life balance, making it an excellent choice for those seeking meaningful employment in healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Pathway Admin, Oral, Maxillofacial & Orthodontics in Watford
✨Tip Number 1
Network like a pro! Reach out to current or former employees in the Oral Surgery and Orthodontic Department. A friendly chat can give us insider info on what they're really looking for and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to patient pathways and admin tasks. We can role-play with a friend or use online resources to get comfortable with articulating our experience and skills.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed workloads or improved processes in previous roles. We want to demonstrate that we can handle the busy environment of the NHS with ease.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and show our enthusiasm for the role. Plus, it’s a great chance to reiterate why we’re the perfect fit!
We think you need these skills to ace Patient Pathway Admin, Oral, Maxillofacial & Orthodontics in Watford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in the NHS and any relevant admin roles. We want to see how your skills match the job description, so don’t be shy about showcasing your organisational and communication skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Patient Pathway Admin role. We love enthusiasm, so let your passion for patient care and admin work come through.
Showcase Relevant Experience:If you've worked with systems like Cerner or EPR, make sure to mention that! We’re looking for someone who can hit the ground running, so any experience with patient pathways or handling confidential info will definitely catch our eye.
Apply Early!:Don’t wait until the last minute to submit your application. We might close the advert early due to high interest, so get your application in through our website as soon as you can to avoid missing out!
How to prepare for a job interview at Westhertshospitals
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Patient Pathway Admin. Familiarise yourself with tasks like booking appointments and managing patient queries. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Organisational Skills
Since the job requires excellent organisational abilities, prepare examples from your past experiences where you've successfully managed multiple tasks or prioritised workloads. This will show that you can handle the demands of the position effectively.
✨Brush Up on NHS Systems
If you have experience with NHS systems like Cerner or EPR, be ready to discuss it. If not, do a bit of research to understand how these systems work. Showing that you're proactive about learning can really impress the interviewers.
✨Practice Your Communication Skills
As you'll be dealing with patients and colleagues, strong communication is key. Practice answering common interview questions clearly and confidently. You might even want to role-play with a friend to get comfortable with the format.
