At a Glance
- Tasks: Welcome patients, manage bookings, and support clinical staff in a busy environment.
- Company: Join the West Herts NHS Trust, a leading healthcare provider.
- Benefits: Part-time hours, competitive salary, and opportunities for personal development.
- Other info: Dynamic team environment with a focus on innovation and staff wellbeing.
- Why this job: Make a real difference in patient care while gaining valuable experience.
- Qualifications: GCSE level education or relevant experience; NHS admin experience preferred.
The predicted salary is between 22200 - 23500 £ per year.
Join our friendly and dynamic Urology Diagnostic Unit at St Albans City Hospital as a part-time Band 3 Receptionist (22.25 hours per week), where you’ll play a vital role in supporting patients through their diagnostic journey.
We’re looking for an organised, approachable, and confident individual to provide an exceptional front-of-house service, manage patient bookings, handle enquiries, and work closely with our clinical team in a fast-paced but supportive environment.
If you are patient-focused, enjoy multitasking, and thrive in a busy clinical setting, we’d love you to be part of our team and help us deliver outstanding care to our community.
Main duties of the job:- Welcome patients, visitors, and staff in a professional and courteous manner.
- Admit / discharge appointments, checking referral details and updating electronic records accurately.
- Coordinate patient flow through the unit, liaising with clinical staff and managing appointment schedules.
- Handle telephone and email enquiries, providing clear information and signposting as appropriate.
- Maintain accurate patient records, scan and upload documents, and manage correspondence.
- Prepare clinic lists and administrative paperwork to support clinical teams.
- Ensure the reception and waiting areas are safe, organised, and presentable at all times.
- Assist with office supplies and administrative stock management.
- Maintain confidentiality and adhere to Trust policies and procedures, including infection-prevention measures.
- Provide support in managing distressed or anxious patients, demonstrating empathy and professionalism.
This is a part-time position (22.25 hours per week), providing reception and administrative support within the Urology Diagnostic Unit at St Albans City Hospital. The post-holder will be the first point of contact for patients and visitors, managing bookings, updating patient records, handling enquiries, and coordinating appointment flow. They will work closely with clinical staff to ensure a smooth, efficient, and patient-focused service while maintaining confidentiality, adhering to Trust policies, and supporting a safe and welcoming environment.
Person specification:- Educated to GCSE level or relevant job experience.
- Working knowledge of hospital computer systems (Patient Centre, Infoflex).
- Previous NHS administration experience.
- Experience working in a changing environment.
West Hertfordshire Teaching Hospitals NHS Trust provides acute healthcare services to a core catchment population of approximately half a million people living in west Hertfordshire and the surrounding area. The Trust also provides a range of more specialist services to a wider population, serving residents of North London, Bedfordshire, Buckinghamshire and East Hertfordshire.
As an employer of nearly 6,000 people the Trust is one of the biggest employers in the area and sees nearly a million patients each year.
Band 3 - Urology Diagnostic Unit Receptionist, Urology in Watford employer: Westhertshospitals
Join West Hertfordshire Teaching Hospitals NHS Trust, a leading employer in the region, where your role as a Band 3 Receptionist in the Urology Diagnostic Unit at St Albans City Hospital will be pivotal in delivering exceptional patient care. With a strong focus on staff wellbeing, professional development, and innovative healthcare solutions, you will thrive in a supportive environment that values compassion and inclusivity, all while contributing to the health of a diverse community.
StudySmarter Expert Advice🤫
We think this is how you could land Band 3 - Urology Diagnostic Unit Receptionist, Urology in Watford
✨Tip Number 1
Get to know the role and the team! Research the Urology Diagnostic Unit and understand what they do. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local healthcare events. Building relationships can give you insider info about the job and might even lead to a referral!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to patient care and administrative tasks. Role-play with a friend to boost your confidence and refine your answers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds!
We think you need these skills to ace Band 3 - Urology Diagnostic Unit Receptionist, Urology in Watford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of a Urology Diagnostic Unit Receptionist. We want to see how you can bring your unique flair to our team!
Showcase Your Organisational Skills:As a receptionist, being organised is key! Use your application to demonstrate your ability to manage multiple tasks efficiently. Share examples of how you've successfully handled busy environments in the past.
Be Personable and Approachable:We’re looking for someone who can connect with patients and staff alike. In your application, let us know about your experience in providing excellent customer service and how you handle enquiries with empathy and professionalism.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure we receive your details directly and can consider you for this exciting opportunity in our Urology team.
How to prepare for a job interview at Westhertshospitals
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Band 3 Receptionist in the Urology Diagnostic Unit. Familiarise yourself with patient management systems and the specific duties mentioned in the job description. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your People Skills
As the first point of contact for patients and visitors, your interpersonal skills are crucial. Prepare examples of how you've successfully handled enquiries or managed difficult situations in the past. Highlight your ability to remain calm and professional, especially when dealing with distressed or anxious patients.
✨Demonstrate Organisational Skills
The role requires excellent multitasking and organisational abilities. Be ready to discuss how you prioritise tasks and manage your time effectively in a busy environment. You might even want to share a specific instance where your organisational skills made a difference in your previous roles.
✨Emphasise Your Team Spirit
Working closely with clinical staff is a key part of this job. Be prepared to talk about your experience in team settings and how you contribute to a positive work environment. Mention any collaborative projects you've been involved in and how you support your colleagues to ensure smooth operations.
