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Band 3 - Booking Administrator, Cardiology
Band 3
Main area Cardiology Grade Band 3 Contract Permanent Hours
- Full time
- Flexible working
37.5 hours per week
Job ref 360-A-10868
Department name West Herts - General Staffing Site Cross Site Town Cross Site Salary £26,240 - £27,928 pa inc HCA Salary period Yearly Closing 12/01/2026 23:59
Job overview
We are looking to appoint a motivated individual to join our Cardiology diagnostic booking Team currently based at Watford however there will be a requirement to work cross site.
The hours advertised are required to cover service needs. The hours for this vacancy 37.5 hours per week, Monday-Friday. The individual will be primarily based at Hemel Hempstead Hospital but will need to work cross site.
It is essential that this work is carried out accurately and efficiently as it is important that the patient experience is a positive one at what can be a very worrying time. You must be able to demonstrate that you have the necessary organisational, administrative and communication skills, the ability to work under pressure and using your own initiative, as well as excellent telephone skills.
Main duties of the job
This is a varied role and the post holder must be able to flexibly provide cover across sites.
Using the referral management centre where new patient referrals are registered onto our hospital patient administration system per day.
Our busy reception desks dealing with patients face-to-face, ensuring they are booked in and directed to the appropriate waiting areas.
Handling large volumes of calls, calling and agreeing outpatient appointments with patients as well as dealing with other appointment related queries.
Working for our organisation
With a new hospital planned for Watford and work underway to update theatres at St Albans City Hospital, this is an exciting time to join us.
We are building on the success of our award-winning virtual hospital and re-imagining models of care, working ever more closely with partners and making the most of advances in digital healthcare.
Staff wellbeing and development are a priority at our Trust, as is the role of innovation in improving clinical care, outcomes and patient experience.
Our vision is Excellent patient care, together and our values are to be empowered, compassionate, professional and inclusive. They capture an important balance across what we must all do as individuals and to support others.
We offer a variety of flexible working options as we recognise the importance of a good work life balance.
If you are a Service Leaver, Veteran, Military Reserve, Cadet Force Adult Volunteer, or partner/spouse of those serving please tick \"Member of the Armed Forces Community\" on the application form.
We reserve the right to close this advert early due to the volume of applicants. Please apply as soon as possible to avoid disappointment.
If you do not hear back within 3 weeks of your application, please assume you have been unsuccessful on this occasion.
Detailed job description and main responsibilities
The core hours of this role is 37.5 per week Mon‑Fri, key relationships; Cardiology booking team, patient navigation team, consultants, nurses, physiologists, HCA’s, stakeholders and other specialties that utilise our services externally and internally.
- Booking of diagnostic appointments
- Managing referrals onto the system
- Managing the phone calls incoming and outgoing
- Managing emails via generic email account
- Able to support the outpatient booking team
Person specification
Education and qualifications:
- GCSE Maths and English and good basic level of education.
- Must have good written and spoken English skills.
- Key board skills and computer literacy.
- NVQ 2 or equivalent.
- European Computer Driving Licence.
Knowledge:
- Some knowledge of cardiology terminology.
Experience:
- Previous posts must have included face to face and telephone, dealing with members of the public in a busy environment.
- Public sector experience, preferably in a health setting.
- Able to demonstrate ability to work with minimum supervision.
West Hertfordshire Teaching Hospitals NHS Trust provides acute healthcare services to a core catchment population of approximately half a million people living in west Hertfordshire and the surrounding area. The Trust also provides a range of more specialist services to a wider population, serving residents of North London, Bedfordshire, Buckinghamshire and East Hertfordshire.
As an employer of nearly 6,000 people the Trust is one of the biggest employers in the area and sees nearly a million patients each year.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.
Name Sarah Robertson Job title Deputy General Manager Email address Sarah.robertson14@nhs.net Telephone number 07740189674
If you have problems applying, contact
Address West Hertfordshire Hospitals NHS Trust
Recruitment Team
Watford General Hosptial
Vicarage Road
Watford
Hertfordshire
WD18 0HB
Telephone 07815425420
(Please do not share any personal details.)
We may need to check any information you provide. If you’re happy for us to get in touch with you, please provide your email address below.
StudySmarter Expert Advice🤫
We think this is how you could land Band 3 - Booking Administrator, Cardiology in Watford
✨Join Medical Networks
Get involved in local and national medical associations, like the Royal College of Physicians. These networks can help you connect with mentors and colleagues who might know of openings, plus they're great for staying updated on the latest in medicine and clinical practices.
✨Attend Healthcare Conferences
Make it a habit to attend medical conferences and seminars. These events are fantastic for networking and often feature job boards where hospitals and clinics post their openings. Plus, it’s a good way to get your face recognised in the industry.
✨Leverage Your Medical School's Resources
Don’t forget to use your medical school’s career services! They usually have great connections with hospitals and clinics looking to fill full-time physician positions and can help you with mock interviews or networking events.
✨Apply Directly Through Hospital Websites
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Some tips for your application 🫡
Show Off Your Credentials:When applying for a physician role, make sure to highlight your medical qualifications and any special certifications you have. We want to see your medical degree, residency training, and any additional certifications that set you apart, like specialised training in paediatrics or geriatrics. Don’t leave out those all-important letters after your name!
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How to prepare for a job interview at Westhertshospitals
✨Get Clinical Knowledge Sharp
Brush up on your clinical knowledge, particularly in areas relevant to the role at Westhertshospitals. Expect questions about diagnosis, treatment plans, and patient management. Be ready to discuss case studies or even do some role-playing with hypothetical patient scenarios for a more practical assessment.
✨Know Your Procedures and Protocols
Familiarise yourself with the latest procedures and protocols that are specific to the field of medicine you’re applying to. Whether it’s surgical techniques or patient care protocols, being able to discuss these confidently can really set you apart in the interview at Westhertshospitals.
✨Show You're a Team Player
In the medical field, collaboration is key. Have examples ready that showcase your teamwork and communication skills. Talk about how you've worked with nurses, specialists, or other doctors in the past to provide the best care for your patients. This shows you're ready to integrate into the team at Westhertshospitals.
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Make sure you’re clued up on the latest medical trends, research, and innovations. Not only does this prepare you for technical questions, but it also shows your passion for the field. Be ready to discuss how these trends might affect your practice at Westhertshospitals.
