At a Glance
- Tasks: Support Audiology departments with admin tasks and patient coordination.
- Company: Join West Hertfordshire Teaching Hospitals NHS Trust, a leading healthcare provider.
- Benefits: Flexible part-time hours, competitive salary, and a supportive work environment.
- Other info: Opportunity for personal growth in a dynamic healthcare setting.
- Why this job: Make a difference in patients' lives while gaining valuable experience in healthcare.
- Qualifications: Good education, computer skills, and excellent communication abilities.
The predicted salary is between 27106 - 28850 £ per year.
Main area: Audiology. Grade: Band 3. Contract: 12 months (secondment/fixed term) July 2026 to July 2027. Hours: Part time, flexible working, 23 hours per week. Salary: £27,106 - £28,850 pa pro rata inc. HCA. Closing: 12/06/2026 23:59.
Job overview: Maternity cover – 1 year from July 2026. Provide administrative services and support to the Audiology and Hearing Therapy Departments at West Hertfordshire Hospitals. Knowledge of secretarial or administrative procedures and systems, some non‑routine. Activities include answering queries, progress chasing, task‑related problem solving, acquired through experience.
Main duties of the job:
- Maintain waiting list and appoint patients.
- Deal with queries from patients and medical staff in writing, by telephone, email or post – independently compose responses.
- Appoint patients using a specific audiological patient management system: detailing appointments given, devices issued to patients and recording all contact with patients.
- Securely take patients' card details for payments for lost aids using an online banking system.
- Handle all types of communication – busy telephone, written, email, face‑to‑face contact.
- Provide an excellent telephone manner incorporating tact and a positive attitude to the hard of hearing.
Detailed job description and main responsibilities:
- Responsibilities for policy and service development.
- Implement policies for own work area and propose policy or service changes which impact beyond own area of activity.
Person specification:
Education and qualifications:- Good general education.
- Computer skills.
- Typing speed.
- Computer skills, Microsoft Word, Excel.
- Auditbase (in‑house training).
- RSA Level 2.
- Office / organisational skills.
- Organisational skills.
- Prioritising.
- Excellent telephone manner.
- Independently planning and prioritising workload.
- Tact and diplomacy.
- Empathy with hard of hearing patients.
- Able to work under pressure.
- Desire to learn.
West Hertfordshire Teaching Hospitals NHS Trust provides acute healthcare services to a core catchment population of approximately half a million people living in west Hertfordshire and the surrounding area. The Trust also provides a range of more specialist services to a wider population, serving residents of North London, Bedfordshire, Buckinghamshire and East Hertfordshire. As an employer of nearly 6,000 people the Trust is one of the biggest employers in the area and sees nearly a million patients each year.
The postholder will have access to vulnerable people in the course of normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Band 3 - Audiology Secretary/Waiting List Coordinator, Audiology in Watford employer: Westhertshospitals
West Hertfordshire Teaching Hospitals NHS Trust is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With flexible working hours and a commitment to training, staff can thrive in their roles while making a meaningful impact on the lives of patients in the community. Join a dedicated team at Watford General Hospital, where your contributions are valued and recognised in a dynamic healthcare environment.
StudySmarter Expert Advice🤫
We think this is how you could land Band 3 - Audiology Secretary/Waiting List Coordinator, Audiology in Watford
✨Tip Number 1
Network like a pro! Reach out to people in the audiology field or those who work at West Herts. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your skills match the job description, especially your organisational skills and empathy with patients.
✨Tip Number 3
Show off your tech skills! Familiarise yourself with Microsoft Word and Excel, and be ready to discuss how you’ve used these tools in past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining the team.
We think you need these skills to ace Band 3 - Audiology Secretary/Waiting List Coordinator, Audiology in Watford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your relevant skills and experiences. We want to see how your background fits with the role of Audiology Secretary/Waiting List Coordinator, so don’t hold back on showcasing your organisational skills and empathy!
Show Off Your Communication Skills:Since you'll be dealing with patients and medical staff, it's crucial to demonstrate your excellent telephone manner and written communication skills. Use clear and concise language in your application to reflect this – we love a good communicator!
Highlight Your Tech Savvy:Mention your computer skills, especially with Microsoft Word and Excel. If you have experience with patient management systems or online banking systems, make sure to include that too! We’re looking for someone who can hit the ground running.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Westhertshospitals
✨Know Your Audiology Basics
Brush up on your knowledge of audiology and the specific duties of an Audiology Secretary. Understanding the terminology and processes will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Organisational Skills
Prepare examples that highlight your organisational skills and ability to prioritise tasks. Think of situations where you successfully managed multiple responsibilities, especially under pressure, as this is crucial for the role.
✨Practice Your Communication Style
Since you'll be dealing with patients and medical staff, practice your telephone manner and written communication. Role-play common scenarios, like answering patient queries or composing emails, to demonstrate your tact and empathy during the interview.
✨Familiarise Yourself with Relevant Software
Get to know the software mentioned in the job description, like Microsoft Word and Excel, as well as any specific audiological patient management systems. Being able to discuss your proficiency with these tools will give you an edge.
