At a Glance
- Tasks: Welcome patients, manage appointments, and support the clinical team in a busy environment.
- Company: Watford General Hospital, part of West Herts NHS Trust.
- Benefits: Flexible working hours, competitive salary, and a chance to make a difference in patient care.
- Other info: Great opportunity for career growth in a supportive healthcare setting.
- Why this job: Join a dynamic team and help improve patient pathways in oral surgery and orthodontics.
- Qualifications: GCSEs in Maths and English, plus experience in the NHS is a plus.
The predicted salary is between 27106 - 28850 £ per year.
Location: Watford General Hospital, West Herts – General Staffing Site
Contract: Permanent, Full time 37.5 hours per week, Flexible working
Salary: £27,106 - £28,850 per annum
Opportunity for a 1‑day a week Receptionist and 4‑day a week Patients Pathway Administrator within the Oral Surgery and Orthodontic Department. The role requires an enthusiastic and highly organised individual to prioritise workload, support clinical urgency, and meet patient access standards.
Key Responsibilities
- Welcoming patients and checking them in.
- Booking outpatient follow‑up appointments.
- Ensuring oral surgery and orthodontic appointments are scheduled and clinics prepped.
- Register new patients onto the system.
- Answer patient telephone queries.
- Scan documents onto Cerner and PACS system.
- Perform reception duties one day a week.
- Manage bookings, cancellations, and rearrangements of appointments.
Professional Criteria
The post holder must be enthusiastic, motivated, with excellent organisational and communication skills, a flexible and professional approach, and the ability to maintain confidentiality.
Person Specification
Education and Qualifications
Maths and English GCSEs
Knowledge
Knowledge of PAS in the NHS system (Cerner, EPR).
Experience
Experience working in the NHS. Experience handling confidential information. Experience working in a team and independently.
Important Information
PLEASE NOTE - WE ARE UNABLE TO OBTAIN A CERTIFICATE OF SPONSORSHIP (WORK PERMIT) FOR THIS ROLE.
Application
We reserve the right to close this advert early due to the volume of applicants. Please apply as soon as possible to avoid disappointment.
Patient Pathway Admin, Oral, Maxillofacial & Orthodontics employer: Westhertshospitals
Watford General Hospital offers a supportive and dynamic work environment for the Patient Pathway Admin role, where employees are encouraged to grow professionally while making a meaningful impact on patient care. With flexible working hours and a commitment to staff wellbeing, the hospital fosters a culture of teamwork and respect, ensuring that every team member feels valued and empowered in their role. Located in the heart of West Herts, this position not only provides competitive salary packages but also the opportunity to be part of a dedicated team within the NHS, contributing to the health and wellbeing of the community.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Pathway Admin, Oral, Maxillofacial & Orthodontics
✨Tip Number 1
Network like a pro! Reach out to current or former employees in the Oral Surgery and Orthodontic Department. A friendly chat can give us insider info on what they're really looking for and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to patient pathways and admin tasks. We can role-play with a friend or use online resources to get comfortable with articulating our experience and skills.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed workloads or improved processes in previous roles. We want to demonstrate that we can handle the busy environment of the NHS with ease.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and show our enthusiasm for the role. Plus, it’s a great chance to reiterate why we’re the perfect fit!
We think you need these skills to ace Patient Pathway Admin, Oral, Maxillofacial & Orthodontics
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in the NHS and any relevant admin roles. We want to see how your skills match the job description, so don’t be shy about showcasing your organisational and communication skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Patient Pathway Admin role. We love enthusiasm, so let your passion for patient care and admin work come through.
Showcase Relevant Experience:If you've worked with systems like Cerner or EPR, make sure to mention that! We’re looking for someone who can hit the ground running, so any experience with patient pathways or handling confidential info will definitely catch our eye.
Apply Early!:Don’t wait until the last minute to submit your application. We might close the advert early due to high interest, so get your application in through our website as soon as you can to avoid missing out!
How to prepare for a job interview at Westhertshospitals
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Patient Pathway Admin. Familiarise yourself with tasks like booking appointments and managing patient queries. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Organisational Skills
Since this role requires excellent organisational abilities, prepare examples from your past experiences where you've successfully managed multiple tasks or prioritised workloads. Be ready to discuss how you can apply these skills in a busy environment like the Oral Surgery and Orthodontic Department.
✨Brush Up on NHS Systems
Knowledge of systems like Cerner and EPR is crucial. If you have experience with these or similar systems, be sure to mention it. If not, do a bit of research to show your willingness to learn and adapt quickly to new technologies.
✨Practice Your Communication Skills
As you'll be dealing with patients and colleagues, strong communication is key. Practice answering common interview questions clearly and confidently. You might even want to role-play with a friend to get comfortable with discussing sensitive topics while maintaining professionalism.
