At a Glance
- Tasks: Welcome patients, manage appointments, and support clinical teams in a busy environment.
- Company: Join the dynamic team at Watford General Hospital, part of West Herts NHS.
- Benefits: Enjoy a competitive salary, flexible working hours, and a supportive team atmosphere.
- Other info: This role offers great career progression opportunities in healthcare administration.
- Why this job: Make a real difference in patient care while developing your organisational skills.
- Qualifications: GCSEs in Maths and English; experience in the NHS is a plus.
The predicted salary is between 27106 - 28850 £ per year.
Location: Watford General Hospital, West Herts – General Staffing Site
Contract: Permanent, Full time 37.5 hours per week, Flexible working
Salary: £27,106 - £28,850 per annum
Opportunity for a 1‐day a week Receptionist and 4‐day a week Patients Pathway Administrator within the Oral Surgery and Orthodontic Department. The role requires an enthusiastic and highly organised individual to prioritise workload, support clinical urgency, and meet patient access standards.
Key Responsibilities
- Welcoming patients and checking them in.
- Booking outpatient follow‐up appointments.
- Ensuring oral surgery and orthodontic appointments are scheduled and clinics prepped.
- Register new patients onto the system.
- Answer patient telephone queries.
- Scan documents onto Cerner and PACS system.
- Perform reception duties one day a week.
- Manage bookings, cancellations, and rearrangements of appointments.
Professional Criteria
The post holder must be enthusiastic, motivated, with excellent organisational and communication skills, a flexible and professional approach, and the ability to maintain confidentiality.
Person Specification
Education and Qualifications
Maths and English GCSEs
Knowledge
Knowledge of PAS in the NHS system (Cerner, EPR).
Experience
Experience working in the NHS.
Experience handling confidential information.
Experience working in a team and independently.
Important Information
PLEASE NOTE - WE ARE UNABLE TO OBTAIN A CERTIFICATE OF SPONSORSHIP (WORK PERMIT) FOR THIS ROLE.
Application: We reserve the right to close this advert early due to the volume of applicants. Please apply as soon as possible to avoid disappointment.
Patient Pathway Admin, Oral, Maxillofacial & Orthodontics in London employer: Westhertshospitals
At Watford General Hospital, we pride ourselves on being an excellent employer, offering a supportive and dynamic work environment for our Patient Pathway Administrators. With flexible working hours, competitive salaries, and a strong emphasis on employee growth and development, we ensure that our staff are well-equipped to provide exceptional care to our patients. Join us in a role that not only values your contributions but also fosters a culture of teamwork and respect within the healthcare community.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Pathway Admin, Oral, Maxillofacial & Orthodontics in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees in the Oral Surgery and Orthodontic Department. A friendly chat can give us insider info on what they're really looking for and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to patient pathways and admin tasks. We can role-play with a friend or use online resources to get comfortable with articulating our experience and skills.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed workloads or improved processes in previous roles. We want to demonstrate that we can handle the fast-paced environment of the NHS.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have tips and resources available to help you stand out from the crowd.
We think you need these skills to ace Patient Pathway Admin, Oral, Maxillofacial & Orthodontics in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Patient Pathway Admin role. Highlight your organisational skills and any relevant NHS experience to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background makes you an ideal candidate. Keep it concise but engaging!
Showcase Your Communication Skills:Since this role involves a lot of patient interaction, make sure to demonstrate your excellent communication skills in your application. We want to see how you can connect with patients and colleagues alike!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Westhertshospitals
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Patient Pathway Admin. Familiarise yourself with tasks like booking appointments and managing patient queries. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Organisational Skills
Since the job requires excellent organisational abilities, prepare examples from your past experiences where you've successfully managed multiple tasks or prioritised workloads. This will show that you can handle the demands of the position effectively.
✨Brush Up on NHS Systems
If you have experience with NHS systems like Cerner or EPR, be ready to discuss it. If not, do a bit of research to understand how these systems work. Showing that you're proactive about learning will impress the interviewers.
✨Practice Your Communication Skills
As you'll be dealing with patients and colleagues, strong communication is key. Practice answering common interview questions clearly and confidently. You might even want to role-play with a friend to get comfortable with the format.
