At a Glance
- Tasks: Provide first-class reception services and administrative support in a busy Paediatric Outpatients Department.
- Company: Join a forward-thinking healthcare organisation with exciting developments on the horizon.
- Benefits: Competitive salary, full-time hours, and opportunities for training and development.
- Other info: Flexible working environment with a focus on staff wellbeing and innovation.
- Why this job: Make a real difference in children's healthcare while gaining valuable experience.
- Qualifications: Good general education and experience in an administrative role required.
The predicted salary is between 27106 - 28850 £ per year.
We are looking for a receptionist for our Paediatric Outpatients Department. The postholder will provide first-class reception services to patients and their parents/guardians, and administrative support to the Children’s Service clinicians and other administrative and clerical workers, contributing to the overall efficient and effective running of all designated clinics. The role comprises a wide range of specific duties and will require IT skills, together with good communication and organisation skills. The postholder must be willing to undertake any additional training necessary to fulfil the role. The successful candidate will work 37.5 hours per week and must be flexible to provide cover during periods of annual leave or sickness.
Main duties of the job:
- Answer incoming calls in a friendly, courteous and polite manner, referring to the appropriate person where necessary and responding appropriately to any queries that arise.
- Register patient details on the patient administration system, ensuring a high level of data accuracy in patient demographic information.
- Provide support and relevant, helpful information to patients and colleagues within your remit.
- Make outbound calls where necessary.
- Book and reschedule appointments in line with the Trust Access Policy, calling patients where needed.
- Ensure patient pathway status is identified and appointments booked accordingly, in line with regulatory access targets.
- Generate appointment letters within the Electronic Patient Record system (EPR) as appropriate to send to patients.
- Inform supervisor and services of any capacity issues.
- Check new referral data information and whether patient has a Medical Record Number (MRN) within the EPR or appropriate clinical system, ensuring no duplicate records are created.
Person specification:
- Good level of general education
- ECDL Customer Service Training
- Competent in Microsoft Office programs
- Understanding of information governance issues and managing confidential patient information
- Knowledge of NHS 18 week and cancer pathway process
- Knowledge of PAS
- Experience working in an administrative role
Band 3 - Receptionist, Paediatrics Outpatient Department in Hemel Hempstead employer: Westhertshospitals
Join our dynamic team at Hemel Hempstead Hospital, where we prioritise staff wellbeing and professional development in a supportive environment. As a Band 3 Receptionist in the Paediatrics Outpatient Department, you will play a vital role in delivering exceptional patient care while benefiting from opportunities for training and growth within our innovative healthcare setting. With exciting developments on the horizon, including a new hospital and enhanced digital healthcare initiatives, this is an excellent opportunity to contribute to meaningful change in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Band 3 - Receptionist, Paediatrics Outpatient Department in Hemel Hempstead
✨Tip Number 1
Get to know the organisation! Research West Herts and their values. When you understand what they stand for, you can tailor your approach during interviews and show how you fit right in.
✨Tip Number 2
Practice your communication skills! As a receptionist, you'll be the first point of contact. Role-play with friends or family to get comfortable answering calls and handling queries in a friendly manner.
✨Tip Number 3
Show off your IT skills! Familiarise yourself with common patient administration systems and Microsoft Office. If you can demonstrate your tech-savviness, it’ll give you an edge over other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Band 3 - Receptionist, Paediatrics Outpatient Department in Hemel Hempstead
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way, especially for a role like this where communication is key.
Tailor Your Application:Make sure to tailor your application to the specific role of Receptionist in the Paediatrics Outpatient Department. Highlight any relevant experience or skills that match the job description, like your IT skills and customer service experience.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate straightforwardness, especially when it comes to important details like your experience and skills.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our organisation there.
How to prepare for a job interview at Westhertshospitals
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a receptionist in the Paediatrics Outpatient Department. Familiarise yourself with the specific duties mentioned in the job description, such as handling calls, booking appointments, and managing patient information. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Communication Skills
As a receptionist, you'll be the first point of contact for patients and their families. Practice answering common questions in a friendly and professional manner. You might even want to role-play with a friend to get comfortable with responding to queries and directing calls appropriately. This will showcase your ability to communicate effectively during the interview.
✨Highlight Your IT Proficiency
Since the role requires good IT skills, be prepared to discuss your experience with Microsoft Office and any patient administration systems you've used. If you have examples of how you've used technology to improve efficiency or accuracy in previous roles, share those stories. This will show that you're not just familiar with the tools but can use them effectively.
✨Emphasise Flexibility and Teamwork
The job requires flexibility to cover for colleagues during absences, so be ready to talk about your adaptability and willingness to support your team. Share examples from past experiences where you've stepped up to help out or worked collaboratively with others. This will demonstrate that you align with the organisation's values of being empowered, compassionate, and inclusive.
