Booking Administrator, Cardiology

We are looking to appoint a motivated individual to join our Cardiology diagnostic booking Team currently based at Watford; however, there will be a requirement to work cross site. The hours advertised are required to cover service needs. The hours for this vacancy are 37.5 hours per week, Monday-Friday. The individual will be primarily based at Hemel Hempstead Hospital but will need to work cross site.

It is essential that this work is carried out accurately and efficiently as it is important that the patient experience is a positive one at what can be a very worrying time. You must be able to demonstrate that you have the necessary organisational, administrative and communication skills, the ability to work under pressure and using your own initiative, as well as excellent telephone skills.

• This is a varied role and the post holder must be able to flexibly provide cover across sites.
• Using the referral management centre where new patient referrals are registered onto our hospital patient administration system per day.
• Our busy reception desks dealing with patients face-to-face, ensuring they are booked in and directed to the appropriate waiting areas.
• Handling large volumes of calls, calling and agreeing outpatient appointments with patients as well as dealing with other appointment related queries.

With a new hospital planned for Watford, work underway to update theatres at St Albans City Hospital and plans for a neighbourhood healthcare centre in Hemel Hempstead, this is an exciting time to join us. We are building on the success of our award-winning virtual hospital and re-imagining models of care, working closely with partners and making the most of advances in digital healthcare.

Staff wellbeing and development are a priority, as is the role of innovation in improving clinical care, outcomes and patient experience. Our vision is Excellent patient care, together and our values are to be empowered, compassionate, professional and inclusive. They capture an important balance across what we must all do as individuals and to support others.

We offer a variety of flexible working options as we recognise the importance of a good work life balance.

• The core hours of this role is 37.5 per week Mon-Fri, key relationships; Cardiology booking team, patient navigation team, consultants, nurses, physiologists, HCA’s, stakeholders and other specialties that utilise our services externally and internally.
• Booking of diagnostic appointments.
• Managing referrals onto the system.
• Managing the phone calls incoming and outgoing.
• Managing emails via generic email account.
• Able to support the outpatient booking team.

Education and qualifications:

• GCSE Maths and English and good basic level of education.
• NVQ 2 or equivalent.
• ECDL Service training.

Knowledge:

• Competent in Microsoft Office programs.
• Understanding of information governance issues and how to manage confidential patient information and Data Protection Act.
• Knowledge of Patient Administration Systems, e.g. EPR, Infoflex.

Experience:

• Experience of working in a customer orientated environment.
• Previous working in an administrative role.
• Able to handle confidential information.
• Previous experience of working in a hospital administrative role.

West Hertfordshire Teaching Hospitals NHS Trust provides acute healthcare services to a core catchment population of approximately half a million people living in west Hertfordshire and the surrounding area. The Trust also provides a range of more specialist services to a wider population, serving residents of North London, Bedfordshire, Buckinghamshire and East Hertfordshire.

As an employer of nearly 6,000 people the Trust is one of the biggest employers in the area and sees nearly a million patients each year.

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

If you have problems applying, contact:

Address: West Hertfordshire Hospitals NHS Trust, Recruitment Team, Watford General Hospital, Vicarage Road, Watford, Hertfordshire WD18 0HB

Telephone: 07815425420