At a Glance
- Tasks: Provide first-class reception services and administrative support in a busy paediatric outpatient department.
- Company: Join a forward-thinking healthcare organisation focused on innovation and patient care.
- Benefits: Competitive salary, full-time hours, and opportunities for professional development.
- Other info: Exciting growth opportunities with plans for new facilities and a focus on staff wellbeing.
- Why this job: Make a real difference in children's healthcare while developing your skills in a supportive environment.
- Qualifications: Good general education, IT skills, and experience in an administrative role.
The predicted salary is between 27106 - 28850 £ per year.
We are looking for a receptionist for our Paediatric Outpatients Department. The postholder will provide first-class reception services to patients and their parents/guardians, and administrative support to the Children’s Service clinicians and other administrative and clerical workers, contributing to the overall efficient and effective running of all designated clinics. The role comprises a wide range of specific duties and will require IT skills, together with good communication and organisation skills. The postholder must be willing to undertake any additional training necessary to fulfil the role. The successful candidate will work 37.5 hours per week and must be flexible to provide cover during periods of annual leave or sickness.
Main duties of the job:
- Answer incoming calls in a friendly, courteous and polite manner, referring to the appropriate person where necessary and responding appropriately to any queries that arise.
- Register patient details on the patient administration system, ensuring a high level of data accuracy in patient demographic information.
- Provide support and relevant, helpful information to patients and colleagues within your remit.
- Make outbound calls where necessary.
- Book and reschedule appointments in line with the Trust Access Policy, calling patients where needed.
- Ensure patient pathway status is identified and appointments booked accordingly, in line with regulatory access targets.
- Generate appointment letters within the Electronic Patient Record system (EPR) as appropriate to send to patients.
Person specification:
- Education: Good level of general education, ECDL Customer Service Training.
- Knowledge: Competent in Microsoft Office programs, understanding of information governance issues and managing confidential patient information, knowledge of NHS 18 week and cancer pathway process, knowledge of PAS.
- Experience: Experience working in an administrative role.
Band 3 - Receptionist, Paediatrics Outpatient Department employer: Westhertshospitals
Join our dynamic team at Hemel Hempstead Hospital, where we prioritise staff wellbeing and professional development in a supportive environment. As a Band 3 Receptionist in the Paediatrics Outpatient Department, you will play a vital role in delivering exceptional patient care while benefiting from opportunities for training and growth within our innovative healthcare setting. With exciting developments on the horizon, including a new hospital and advanced digital healthcare initiatives, this is a fantastic opportunity to contribute to meaningful change in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Band 3 - Receptionist, Paediatrics Outpatient Department
✨Tip Number 1
Get to know the organisation! Research West Herts and their values. When you walk into that interview, show us you understand their mission and how you can contribute to excellent patient care.
✨Tip Number 2
Practice your communication skills! As a receptionist, you'll be the first point of contact for patients. We recommend role-playing common scenarios with a friend to boost your confidence and ensure you're ready to handle any situation.
✨Tip Number 3
Be prepared with examples! Think of times when you've demonstrated good organisation or IT skills. We want to hear about your experiences, so have those stories ready to share during your interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're genuinely interested in joining our team at Hemel Hempstead Hospital.
We think you need these skills to ace Band 3 - Receptionist, Paediatrics Outpatient Department
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills that match the job description. We want to see how your background fits with the role of a receptionist in our Paediatrics Outpatient Department.
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and explain why you’re the perfect fit. Don’t forget to mention your communication and IT skills, as they’re key for this position.
Showcase Your Customer Service Skills:Since you'll be dealing with patients and their families, it's important to demonstrate your customer service experience. Share examples of how you've provided excellent service in previous roles, as this will resonate with us.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss any important updates about the process!
How to prepare for a job interview at Westhertshospitals
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Band 3 Receptionist in the Paediatrics Outpatient Department. Familiarise yourself with the specific duties mentioned in the job description, such as handling calls, booking appointments, and managing patient information. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Communication Skills
As a receptionist, excellent communication is key. During the interview, practice clear and friendly communication. You might be asked to role-play a scenario where you answer a call or assist a patient. Use this opportunity to showcase your ability to handle queries politely and effectively, just like you would in the actual job.
✨Highlight Your IT Proficiency
Since the role requires IT skills, be prepared to discuss your experience with Microsoft Office and any patient administration systems you've used. If you have experience with Electronic Patient Records (EPR), mention it! Being able to demonstrate your technical skills will give you an edge over other candidates.
✨Emphasise Flexibility and Teamwork
The job requires flexibility to cover for colleagues during leave or sickness. Be ready to talk about your willingness to adapt and work as part of a team. Share examples from your past experiences where you’ve successfully collaborated with others or stepped up when needed, showing that you’re a reliable team player.
