Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver exceptional customer experiences and promote our stylish menswear.
- Company: Moss, a heritage brand with 171 years of tailoring expertise.
- Benefits: Up to 15% monthly bonus, 70% employee discount, and gym membership discounts.
- Why this job: Join a passionate team and help customers feel amazing in their style.
- Qualifications: Retail or customer service experience and a love for fashion.
- Other info: Opportunities for personal development and career growth from day one.
Positions available: 1x 12 hours & 1x 6 hours
Moss is an editor for men, providing a versatile range of menswear. By drawing upon our 171 years of tailoring experience, we give in-depth knowledge and suiting expertise – adapting the latest trends whilst staying true to our heritage. As a brand we inspire and guide, helping men feel amazing whatever the occasion.
You will be a true Brand Ambassador who will be able to interact easily with a broad range of customers. You will be a natural promoter of customer service excellence, going out of your way to provide an exceptional sartorial Customer experience and to ensure that customers return time and time again. You will be hardworking, dedicated, and quickly identify the needs of your customer to provide engaging styling options. Your dedication to exceed customer expectations will support the overall store KPI’s and performance.
Purpose of the Role
- You deliver an exceptional customer experience in-store by putting the customer at the forefront and confidently offer sartorial, individual bespoke advice.
- Actively greets, assists, and sells in a professional and passionate method that reflects and promotes our Brand Values.
- You have strong product knowledge and understand our Brand’s Omni-Channel strategy including social channels for all our services; Hire, Tailor Me, and Retail. And be able to proactively use this information towards enhancing the customer experience.
- You will be aware of individual and store targets and take advantage of all selling opportunities to support key business KPI’s.
- You will be aware of external opportunities that could improve store performance and provide the best customer experience that actively promotes feedback from Feefo and Trust Pilot.
- You will assist store management with high level of stockroom/back area housekeeping including receiving deliveries, stock handling, adhering to all stock & cash control procedures to minimise cash loss and stock loss.
- You will support store management with the appointed platform, ensuring that all customers are contacted prior to their visit and status information is recorded accurately.
To be successful, you will have:
- Previous retail, hospitality, or customer service experience along with an excellent understanding of the fashion industry
- Strives for continuous improvement through driving personal development.
- Has a strong work ethic, places importance on effective usage of time.
- Self-motivated, adaptable, resilient.
- A passionate & professional team player.
- Passion for our product and promote the brand in a positive, proactive manner.
- Sartorially presentable, represents the Brand.
Benefits
- Team Reward Pay Scheme: receive a payment of up to 15% of your gross monthly salary each month
- Refer a Friend: we recognise and reward successful recommendations and referrals for Managers with a £500 bonus
- Employee discount: 70% discount across all our stores
- Discounted Gym Membership with PureGym
- On-going development from day one to suit your career ambitions
- Access to Moss Learning: online learning platform at your fingertips
- Employee Hub: an easy access on the go to everything relating to employee benefits, recognition and wellbeing and company updates
- New Baby Gift
- Season Ticket Loan
- Cycle to Work
- Life Insurance
Apply now in-store to start your journey at Moss…
Moss is unable to offer visa sponsorship. Applicants must have the right to work in the UK at the time of application. Unfortunately, we are not able to support visa applications or future sponsorship.
#J-18808-Ljbffr
Sales Associate x 2 employer: Westgate Shopping Centre
Contact Detail:
Westgate Shopping Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Associate x 2
✨Tip Number 1
Get to know the brand inside out! Before you step into that interview, make sure you understand Moss's heritage and values. This will help you connect with the team and show that you're genuinely interested in being a part of their story.
✨Tip Number 2
Practice your customer service skills! Think about how you would handle different customer scenarios. Being able to demonstrate your ability to provide exceptional service will set you apart as a true Brand Ambassador.
✨Tip Number 3
Dress the part! Since you're applying for a role in fashion, make sure your outfit reflects your understanding of style and professionalism. Show them you can represent the brand even before you get the job!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're tech-savvy and ready to embrace the omni-channel strategy that Moss promotes.
We think you need these skills to ace Sales Associate x 2
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for fashion and customer service shine through. We want to see how excited you are about the role and how you can embody our brand values.
Tailor Your CV: Make sure your CV is tailored to the Sales Associate position. Highlight any relevant experience in retail or customer service, and don’t forget to mention your knowledge of menswear and styling!
Be Personable: In your cover letter, be yourself! We love a friendly tone that reflects your personality. Share a little about why you want to work with us and how you can contribute to creating an exceptional customer experience.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Westgate Shopping Centre
✨Know Your Brand
Before the interview, dive deep into Moss's history and values. Understand their tailoring expertise and how they adapt to trends while staying true to their heritage. This knowledge will help you connect with the brand during your conversation.
✨Showcase Your Customer Service Skills
Prepare examples from your previous roles where you went above and beyond for customers. Highlight your ability to identify customer needs and provide tailored advice, as this is crucial for a Sales Associate role.
✨Familiarise Yourself with Products
Brush up on the latest menswear trends and the specific services offered by Moss, like Hire and Tailor Me. Being able to discuss these confidently will demonstrate your passion for the product and your readiness to engage customers.
✨Dress the Part
As a potential Brand Ambassador, your appearance matters. Dress in a way that reflects the brand’s style and professionalism. This not only shows your understanding of the fashion industry but also sets a positive tone for the interview.
