Customer Advisor (Fixed Term - 14 hours)
Neal's Yard Remedies
Summary
Making a difference to our customers day - everyday. As our Customer Advisor in our Oxford Store, you'll be joining a friendly team making the connection between Neals Yard Remedies and ourcustomers. This is a great time to join our fun and collaborative team, whothrive on providing a high touch customer service. Help us count down the doors on our Advent Calendar, whilst supportingthe Store Manager in maximising sales opportunities, using your warm andcaring approach, to build lasting relationship with a customer inspiredapproach.
You will be part of our knowledgeable and friendly team who arepassionate about sharing their experience on skincare, our products,wellness, and therapies, giving expert advice to guide customers in findingthe best products for their needs. You’ll be a real people person, able to handle ever changing priorities withease, naturally friendly and approachable with a caring attitude andcomfortable to demonstrate products, including mini-facials and armmassages. This is the perfect opportunity to showcase your ability to tell stories tobring our beautiful products to life.
Requirements
- A collaborative and positive approach
- Able to inspire the team to deliver results.
- Excellent communication and listening skills.
- Confident and comfortable to demonstrate products, such as mini-facials and arm massages.
- A true people person with the natural ability to build rapport with customer
- Excellent attention to detail.
- Good office skills, including Microsoft Office and basic numeracy skills.
- Flexible in approach to working hours
Skills & Knowledge
- You'll be friendly and approachable with a passion to learn
- Confident with the ability to build great relationships
- Keyholder responsibility
- Strong knowledge, skills and experience in a busy environment
- A positive 'can do' attitude
- Passion for and/or knowledge of beauty, skincare, wellness, and natural therapies is essential.
- A great team worker who is inspired to deliver great results.
- A passion and commitment to learn about beauty, skincare, products, and wellness therapies.
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