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- Tasks: Lead customer relations and manage enquiries for two care homes in Hertfordshire.
- Company: Join Westgate Healthcare, a caring and supportive team.
- Benefits: Flexible pay access, employee discounts, and professional development opportunities.
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: Experience in customer relations or sales, with a passion for care.
- Other info: Dynamic role with opportunities for community engagement and recognition.
The predicted salary is between 36000 - 60000 £ per year.
Location: 4 days per week based at St Pauls Care Centre, Hemel Hempstead, 1 day per week based at Burford House Care Home, Chorleywood
Salary: £, to £,, plus commission for sale of beds
Hours: Monday to Friday, .5 hours per week, 9am - 5pm
Job type: Permanent
Come and make a difference with the team at Westgate Healthcare! We’re looking for a Cluster Customer Relations Manager to join our team, supporting two of our key care homes in Hertfordshire. Responsibilities will differ in each home.
In this pivotal role, you’ll take the lead on generating, managing, and converting enquiries to ensure our homes achieve and maintain strong occupancy levels. You’ll play an essential part in creating an exceptional first impression for prospective residents and their families, guiding them through every step of their journey with warmth, professionalism, and care.
You will work closely with the Home Manager, Group Sales Manager and Head of Sales and Marketing to generate enquiries, convert them into resident admissions and ensure our residents’ moving in process is smooth and efficient, whilst promoting a positive and enjoyable lifestyle for them.
We are looking for someone with excellent customer service and sales skills, who can drive results to maximise revenue whilst demonstrating care and compassion for our current and prospective residents.
Why work at Westgate?
- Improve your financial wellness and flexibility with Stream; access your wages before pay day and enjoy exclusive discounts at a variety of the UK’s favourite shops
- Access to the Blue Light Card (employee discount scheme)
- Access to other discount schemes; Byond Prepayment Card (employee cashback card), Extras Discounts (employee discount scheme) and Cycle to Work Scheme
- Refer a Friend Scheme - earn up to £ for a successful referral!
- Internal and external employee recognition schemes (e.g. Employee of the Month and Long Service) and team building social events
- Support in achieving additional qualifications, including nationally recognised qualifications
- Access to financial and wellbeing support through The Care Workers Charity
- Comprehensive staff induction with free training and professional development
About the role:
St Pauls Care Centre
- Manage the enquiry process from start to finish, be the first point of contact, ensure follow ups are prompt and effective, arrange and conduct engaging show rounds, providing a welcoming and informative experience for potential residents and their families.
- Ensure all prospective clients have been responded to in a timely manner and ensure accurate recording of all stages of the enquiry on Care HQ, to ensure accurate data for reporting.
- Collaborate with the wider home team to ensure a seamless handover of each customer’s journey and a positive move-in experience.
Both Homes
- Build strong relationships with local stakeholders including hospitals, charities, community groups, and other key partners.
- Drive occupancy growth through proactive marketing, organisation of local events and community engagement.
- Support the development and delivery of local engagement initiatives to enhance the home’s visibility and reputation within the wider community.
- Meet with the Home Manager regularly to review progress and discuss upcoming plans and objectives
- Attend twice weekly occupancy calls to provide clear information on sales and marketing activity
- Work closely with the Home Manager and Sales and Marketing team to ensure appropriate localised community engagement and marketing activities to generate brand awareness
About You:
- Proven experience in customer relations/sales, ideally within care or hospitality sectors.
- Ideally an understanding of fee sources and structures in the care sector
- A natural communicator who can build trust and rapport with families and stakeholders alike.
- Organised, proactive, and target-driven with excellent attention to detail.
- Confident in managing multiple priorities across two sites.
- Passionate about delivering outstanding customer service and promoting the values of care, compassion, and community.
- The right to live and work in the UK
- Clean driving licence and access to a vehicle for business use
We reserve the right to close this vacancy once we receive suitable applications, therefore, an early submission is encouraged. Due to a high volume of applications, if you do not hear from us within 5 working days, please assume that your application has been unsuccessful.
Westgate Healthcare is an equal opportunities employer, and we welcome applications from all suitably qualified candidates regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Cluster Customer Relations Manager - Hemel Hempstead, Hertfordshire employer: Westgate Healthcare
Contact Detail:
Westgate Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cluster Customer Relations Manager - Hemel Hempstead, Hertfordshire
✨Tip Number 1
Get to know the company! Research Westgate Healthcare and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events related to care and community engagement. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for those tricky questions! Think about how your past experiences align with the role of Cluster Customer Relations Manager. Be ready to share specific examples of how you've driven results and provided exceptional customer service.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Cluster Customer Relations Manager - Hemel Hempstead, Hertfordshire
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for customer relations and care shine through. We want to see how much you care about making a difference in people's lives!
Tailor Your CV: Make sure to tailor your CV to highlight your relevant experience in customer service and sales, especially in the care or hospitality sectors. We love seeing how your skills match what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see your qualifications and experiences at a glance.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Westgate Healthcare.
How to prepare for a job interview at Westgate Healthcare
✨Know Your Stuff
Before the interview, make sure you understand the role of a Cluster Customer Relations Manager. Familiarise yourself with the responsibilities outlined in the job description, especially around managing enquiries and building relationships with stakeholders. This will help you speak confidently about how your experience aligns with their needs.
✨Showcase Your Customer Service Skills
Since this role is all about customer relations, be prepared to share specific examples of how you've provided exceptional service in the past. Think of situations where you turned a potential complaint into a positive experience or built rapport with clients. This will demonstrate your ability to connect with prospective residents and their families.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the care homes, their community engagement initiatives, and how success is measured in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
✨Dress the Part
First impressions matter, especially in a role that involves interacting with families and stakeholders. Dress professionally but also consider the environment of a care home. Aim for smart-casual attire that reflects both professionalism and approachability.
