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- Tasks: Lead luxury hospitality standards across care homes and enhance dining experiences.
- Company: Join Westgate Healthcare, a leader in premium care home hospitality.
- Benefits: Flexible pay access, employee discounts, and professional development opportunities.
- Why this job: Make a real impact on residents' experiences in a dynamic leadership role.
- Qualifications: Experience in hospitality management and a passion for exceptional service.
- Other info: Enjoy a supportive culture with recognition schemes and team-building events.
The predicted salary is between 36000 - 60000 £ per year.
Group Head of Hospitality – Regional, covering Herts, Bucks, Essex, and London
Location: Regional - covering Herts, Bucks, Essex and London
Salary: £, to £, per annum
Hours: Monday to Friday, 37.5 hours per week, 9am - 5pm
Job type: Permanent
Come and make a difference with the team at Westgate Healthcare! #CareWithUsAtWestgate
We are now seeking an inspiring and experienced Group Head of Hospitality to lead and elevate hospitality standards across our portfolio of care homes. You will be instrumental in shaping, implementing, and maintaining the highest standards of hospitality across our services. Overseeing all front-of-house functions—including dining, housekeeping standards, reception experience, and overall home presentation—you will ensure a consistent luxury standard is delivered every day.
You will work closely with Home Managers, hospitality teams, and the Regional Head Chef to create refined dining experiences, drive continuous improvement, and support the operational excellence that Westgate Healthcare is known for. This is a key leadership role within our organisation - ideal for a hospitality professional who thrives in a high-quality, multi-site environment and is passionate about crafting unforgettable guest and resident experiences.
About the role:
- Lead and embed luxury hospitality standards across all homes, ensuring exceptional presentation and service at all times.
- Develop and implement group-wide SOPs, monitoring delivery and driving continuous improvement.
- Work with the Regional Chef to enhance dining experiences, menus, and special events.
- Oversee housekeeping standards, ensuring environments are pristine, safe, and aligned with Westgate brand expectations.
- Manage supplier relationships, stock control, and operational efficiencies to support value and consistency.
- Train, coach, and inspire hospitality teams, promoting a culture of professionalism and outstanding customer care.
- Monitor key performance indicators, prepare reports, and lead improvement initiatives across hospitality functions.
- Build strong relationships with residents, families, and home teams, acting as an ambassador for Westgate Healthcare.
- Maintain compliance with policies and regulations, champion health and safety, and support wider operational needs as required.
About You:
- Experienced in hospitality management within premium, luxury, or multi-site environments.
- Skilled in service design, guest experience, and operational leadership.
- Able to inspire and motivate teams to deliver consistently high standards.
- Proactive, organised, and detail-driven.
- Passionate about creating memorable experiences for residents and their families.
Why work at Westgate?
- Improve your financial wellness and flexibility with Stream; access your wages before pay day and enjoy exclusive discounts at a variety of the UK’s favourite shops.
- Access to the Blue Light Card (employee discount scheme).
- Access to other discount schemes; Byond Prepayment Card (employee cashback card), Extras Discounts (employee discount scheme) and Cycle to Work Scheme.
- Internal and external employee recognition schemes (e.g. Employee of the Month and Long Service) and team building social events.
- Comprehensive staff induction with free training and professional development.
We reserve the right to close this vacancy once we receive suitable applications, therefore, an early submission is encouraged. Due to a high volume of applications, if you do not hear from us within 5 working days, please assume that your application has been unsuccessful.
Westgate Healthcare is an equal opportunities employer, and we welcome applications from all suitably qualified candidates regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Head of Hospitality - Borehamwood, Hertfordshire employer: Westgate Healthcare
Contact Detail:
Westgate Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Hospitality - Borehamwood, Hertfordshire
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at Westgate Healthcare. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your passion! When you get the chance to meet with the team, share your love for creating unforgettable experiences. Let them see how your vision aligns with their commitment to luxury hospitality.
✨Tip Number 3
Prepare for the interview by researching Westgate Healthcare's values and recent initiatives. Tailor your answers to reflect how you can elevate their hospitality standards and contribute to their mission.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Westgate family.
We think you need these skills to ace Head of Hospitality - Borehamwood, Hertfordshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Group Head of Hospitality role. Highlight your leadership in hospitality management and any experience in multi-site environments to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for creating unforgettable guest experiences and how you can elevate our hospitality standards. Be genuine and let your personality come through.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've improved service standards or enhanced guest experiences in previous roles. Numbers and results speak volumes!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining the Westgate Healthcare family!
How to prepare for a job interview at Westgate Healthcare
✨Know Your Hospitality Standards
Before the interview, brush up on luxury hospitality standards and best practices. Be ready to discuss how you would implement these across multiple sites, as this role is all about elevating service quality.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in high-pressure environments. Highlight your experience in training and inspiring staff to maintain exceptional service levels, as this will be crucial for the role.
✨Understand the Brand
Familiarise yourself with Westgate Healthcare's values and mission. Be prepared to explain how you can embody and promote these within the hospitality teams, ensuring a consistent brand experience for residents and families.
✨Prepare for Scenario Questions
Think about potential challenges you might face in this role, such as managing supplier relationships or enhancing dining experiences. Prepare thoughtful responses that demonstrate your problem-solving skills and proactive approach.
