Head of Delegated Operations

Key Accountabilities & Role Requirements

• Lead, mentor and develop the Delegated Authority and Bordereaux teams.
• Oversee the full DA lifecycle from onboarding and due diligence through to audit, renewals and bordereaux management.
• Measure and evaluate delegated operations performance ensuring adherence to SLAs/KPIs through effective reporting and analysis.
• Manage relationships with business stakeholders and outsourced partners to ensure smooth service delivery.
• Liaise with Underwriting, Legal/Compliance, Finance & Claims to deliver a cohesive controls and oversight framework.
• Ensure all delegated arrangements and processes adhere to internal governance frameworks and regulatory standards.
• Implement and monitor risk management practices to mitigate operational risks and improve operational resilience.
• Deliver timely and accurate operational MI and reporting to internal committees and senior leadership.
• Lead delegated operations projects including system upgrades and vendor collaborations.
• Provide training and guidance to internal stakeholders on delegated operations practices.
• Optimize systems and tools used for Delegated Authority management.
• Support internal and external audits and any other regulatory reviews.
• Drive a culture of continuous improvement across the DA Operations function.

Skills & Competencies Required

• Delegated Operations: Strong experience within DA operations, deep understanding of regulatory frameworks and proficiency with DA systems.
• Excellent market and product knowledge: Maintain and develop market knowledge including regulatory requirements and changes.
• Leadership: Proven leadership and people management capabilities. Ability to develop, manage, mentor and motivate staff. Ensure staff receive adequate training to maintain their level of competency.
• Change Management: Successfully implements regulatory and operational change, meeting targets and deadlines. Reports regularly on performance. Ability to drive operational excellence and continuous improvement.
• Judgement / decision making: Uses logic, rationality and objectivity in decision making.
• Communication: Excellent communication and stakeholder management skills with the ability to write clear, precise documents.
• Relationship building: Ability to establish and maintain excellent relationships both internally and externally. Act as a key business partner to underwriting management and function heads.
• Organisation: Strong organisational ability with attention to detail and capability to manage complex workloads and competing priorities.
• Compliance: Ability to ensure compliance with all internal and external management and regulatory controls.
• Strategic: Explores and understands trends, opportunities and risks that could affect the business. Designs alternative scenarios and business models. Comprehends the big picture.

Qualifications & Experience

• Educated to Degree standard.
• ACII (or desire to work towards).
• Experienced and confident leader with proven experience in delegated operations within a Lloyd's Managing Agent or insurance company.
• In-depth understanding of the Lloyd's market structure, including its operational, regulatory, and competitive landscape.
• Comprehensive knowledge of London market environment.
• Experience managing offshore service providers.
• Expertise in bordereaux management and policy administration systems.

This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.