Senior Business Operations Officer

About Us

King's College London is a leading University with nine Faculties. As part of King's Health Partners, we have an excellent environment for health care interaction and a strong focus on mentoring and career development. The 2021 Research Excellence Framework (REF2021) placed King's applied and allied health research 1st for overall proportion of research rated 4* (world-leading, the best mark possible), research papers rated 4*, impact rated 4*, environment rated 4*(joint), Grade Point Average and Power. REF2021 rated as world-leading: 100% of our environment, 86% of our impact and 70% of our research overall. Over 95% of our research overall was rated as world-leading or internationally excellent. As of 2025, our Faculty is number 1 in the world for Nursing (QS world rankings). King’s produces more highly cited research outputs (top 1% citations) on palliative care than any other centre internationally (SciVal), and is second in the world on the same metric for nursing and midwifery. King’s is the largest provider of health care education in Europe.

The Florence Nightingale Faculty of Nursing, Midwifery & Palliative Care (NMPC) is based in the heart of central and south London. It includes the Cicely Saunders Institute for Palliative Care, Policy & Rehabilitation, the premier Institute for Palliative Care, bringing together clinical, research and education teams. Our applied clinical and health multidisciplinary research transforms therapies, the healthcare experience and outcomes for patients and those important to them, wherever they are cared for. Our award-winning NMPC education programmes span pre-registration nursing and midwifery, and multidisciplinary post-graduate taught and research programmes.

About the role

Are you a detail-oriented, proactive professional with a passion for operational excellence? Join the Florence Nightingale Faculty of Nursing, Midwifery & Palliative Care as a Senior Business Operations Officer - a key role at the heart of healthcare education. You’ll play a pivotal role in supporting high-impact postgraduate and post-qualification programmes, acting as the bridge between our academic teams, healthcare providers, and government departments. You’ll manage vital financial and contractual processes, ensuring smooth coordination of course sponsorships, payments, and budget oversight. Working closely with the Course Finance & Reporting Manager and wider operations team, you’ll also contribute to faculty-wide functions across HR, IT, Finance, and Compliance. From generating financial reports to streamlining systems and improving service delivery, your work will directly support our students’ educational journey and the wider faculty mission.

This role offers far more than administration - it’s an opportunity to lead on projects, influence process improvements, and shape strategic operations in one of the world’s most respected healthcare faculties. With us, you’ll gain broad operational experience and collaborate with a vibrant and supportive team. You’ll also have responsibility for the day-to-day oversight and usage of the local finances, both pay and non-pay budgets, generating purchase orders, invoices and foreign payments, journalling miscoded transactions and monitoring income and expenditure. In particular, you will be responsible for processing regular payments to our placement providers and coordinating the financial aspects of the faculty’s executive education programmes. You will use standard operating processes and procedures, and work closely with your manager and wider team, to ensure compliance with regulations governing local activities. You will support the day-to-day and longer-term planning to ensure that all activities are delivered to a high standard and will work collaboratively to improve processes to make them as efficient as possible.

The post may be expected to manage projects and resources, and deputise for your manager, working to put in place ongoing business continuity and service resilience. The post would suit someone who is proactive in delivering and coordinating a range of activities and is able to work independently, effectively managing competing priorities and has a good attention to detail. You will be a problem solver and an advocate for process improvement and innovation. You must also be able to build and maintain effective working relationships across the Faculty, central teams and external partners to facilitate operational delivery and planning, and be committed to principles of culture, equality, diversity, and inclusion and supporting cultural change. The post holder will gain invaluable experience in a wide range of operations in the Faculty, working with colleagues to support the student experience and academic impact of the university. This post is part of the business operations career pathway in the university, with progression and skills training opportunities to facilitate further development.

If you’re ready to make a meaningful impact and thrive in a fast-paced, purpose-driven environment, we’d love to hear from you. This is a full-time post (35 hours per week), and you will be offered an indefinite contract. King’s considers the professional and personal development of our staff a priority and we offer an inspiring range of opportunities for training and career progression. Our Organisational Development team provide in-house and bespoke learning.

About You

To be successful in this role, we are looking for candidates to have the following skills and experience:

• Essential criteria
• Solid understanding of a range of complex business operations processes and their use - acquired through relevant work experience
• Experience of working in a highly regulated area of work, where accuracy and attention for detail is required in order to ensure compliance with regulations and policies
• Effective at working independently, and as part of a team, able to take own initiative and decisions with a proactive approach to problem solving
• Excellent numeracy skills and the ability to manipulate and present data in an accessible format which will inform decision making
• Proficient IT skills in particular Microsoft Office 365 applications (including Excel, Word, PowerPoint, SharePoint, MS Forms & Power BI reporting) and experience of utilising digital technology in day-to-day work
• Proven good communication, comprehension and interpersonal skills in order to receive, understand and relay information (in writing & verbally) of varying complexity to various groups
• Experience of process improvement that has made an impact, using a systematic approach to assess the impact of a proposed change (including identifying risk and opportunities) to assess its viability
• Excellent task management and analysis skills and ability to work under pressure in a busy environment with a record of delivering on time and within budget

• Desirable criteria
• Working knowledge and experience of Finance systems (and using enterprise systems for academic costings)
• Experience of servicing committees to high standard
• Interest in higher education business operations in the UK and an awareness of current challenges in the sector
• Experience of managing staff, giving feedback on performance levels and/or providing supervision, training, and coaching
• A business operations / business administration qualification and / or evidence of ongoing professional development relevant to the post

Further Information

We pride ourselves on being inclusive and welcoming. We embrace diversity and want everyone to feel that they belong and are connected to others in our community. We are committed to working with our staff and unions on these and other issues, to continue to support our people and to develop a diverse and inclusive culture at King’s. We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the advert. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.