Executive Assistant

Key Accountabilities

• Manage the COO’s schedule, inbox and competing demands, aligning time to strategic priorities.
• Plan and support Executive Committee, Board and leadership meetings; set agendas, draft minutes, capture outcomes and ensure follow‑through on decisions.
• Track key initiatives, follow up on actions and ensure progress across projects and departments.
• Prepare briefings, presentations and other communications demonstrating a strong understanding of the business, performance metrics and priorities.
• Act as a trusted liaison between the COO and internal/external stakeholders, maintaining strong relationships and clear communication.
• Handle sensitive information with professionalism and sound judgement.
• Identify opportunities to streamline workflows, improve efficiency and enhance ways of working.
• Assist with day‑to‑day administration and operational tasks including travel, expenses, arranging off‑site and ad‑hoc projects to keep the COO’s functions running effectively.
• Work with the broader Business Support network, providing support, knowledge transfer and holiday cover.
• May support multiple stakeholders as business needs and workload demand.

Skills & Competencies

• Relationship building – customer focused, ability to establish and maintain good working relationships with internal and external parties.
• Team player – works well in a team and on own initiative.
• Organisation/Planning – plans, organises, schedules and budgets efficiently and in an orderly manner. Focus on key priorities.
• Communication (oral) – communicates well one‑on‑one and in small groups, keeping people informed of business issues.
• Communication (written) – writes clear, precise, well‑organised documents using appropriate vocabulary, correct grammar and word usage.
• Artificial Intelligence – keen interest in exploring AI solutions for process improvement/efficiency.
• Stable and poised under pressure.
• Resourcefulness/Initiative – finds ways over, around, or through barriers to success. Achieves results despite lack of resources, goes beyond the call of duty, shows bias for action and results‑orientation.
• Adaptability – is not rigid, copes effectively with complexity and change.
• Confidentiality and discretion.
• First Impression – professional demeanour, creates favourable first impression.

Qualifications

• Educated to at least A‑Level standard.
• Formal secretarial qualifications, e.g. diploma – advantageous.
• Microsoft Office – PowerPoint at intermediate/advanced level.

Experience

• Previous administrative experience in a fast‑paced, corporate environment – essential.
• Experience as a Legal Assistant or in the Insurance/Financial environment – desirable.
• Experience managing conflicting priorities and multiple stakeholders to deadlines.