Sheffield City Council is building its Customer Experience Capability, focusing on improving how residents access information and how staff are supported to deliver services. The Knowledge and Information Analyst will own the knowledge approach, establish trusted sources, and improve content quality for online and frontline support.
The role sits in the Customer Intelligence function, with a hybrid working pattern and opportunities to influence council information management and customer support
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Knowledge & Information Strategist for Customer Experience in Sheffield employer: Westfield Secondary School
Sheffield City Council is an excellent employer, offering a supportive work environment that values equality, diversity, and inclusion. As an Assistant Project Manager, you will have the opportunity to contribute to meaningful projects that enhance community safety and compliance, while benefiting from flexible working arrangements and generous holiday entitlements. The council is committed to employee growth, providing a platform for career development within a diverse and dynamic team dedicated to making a positive impact in Sheffield.
Contact Details:
Westfield Secondary School Recruitment Team
