IT Technician in Sheffield

We currently have an exciting opportunity for an IT Technician to provide support to the school and trust working as part of the IT Support Team, to ensure the smooth running and delivery of ICT systems across all schools within the Trust. Reporting to the IT Network Manager at Westfield, you will be predominately based at Westfield School but will work as part of a small team across our schools to ensure the ICT services for the Trust are operating at optimum efficiency. If you are looking for a new and exciting challenge, then we can guarantee you a fulfilling and rewarding role.

Responsibilities include:

• Providing an efficient IT support service, following systems and processes to the standards required by the School/Trust and appropriate regulatory bodies.
• Maintenance of the School ICT Network Facilities.
• Contributing to the provision of ICT Support throughout the school under the direction of the Network Manager.
• Advising on set up and maintenance of ICT hardware and software.
• Contributing to optimising network performance, including planning and implementation of changes to the network.
• Ensuring an up-to-date inventory of ICT equipment, software licenses and consumables is maintained.
• Assisting with the development and maintenance of the school learning platform.
• Undertaking maintenance of ICT hardware.
• Assisting Staff and Students using ICT.
• Setting up equipment for the delivery of the curriculum.
• Ensuring effective integration of curriculum and administrative systems to achieve maximum efficiency.
• Contributing to ICT training provision and advising school staff as appropriate.
• Developing safe working practices in relation to the use of ICT.
• Liaising with partners and suppliers of the school on ICT related issues.
• Undertaking projects to enhance specific developments of ICT within the school.
• Contributing to the program of ICT Development.
• Liaising with partners and service providers to maximize the efficiency of the school systems.
• Liaising with suppliers regarding the procurement of ICT products.
• Keeping up to date with national and local developments in ICT and determining potential benefits for the school.
• Undertaking ICT projects under the direction of the IT Network Manager.

ICT Technical Service Support:

• Maintaining a help desk system that ensures that requests for work are prioritised and completed in line with the department’s standards.
• Working towards achieving and maintaining ITIL recognised standards of support.
• Maintaining the inventory and stock management.
• Problem solving and troubleshooting issues on the network such as software, hardware, configuration and user errors.
• Providing high quality user support, including staff training.
• Installing software as required and to the standards set out by the Network Manager.

ICT Hardware Installation and Maintenance:

• Installing and configuring new and existing ICT equipment.
• Carrying out repairs and maintenance to hardware to maximise the efficiency of equipment.
• Ensuring the correct disposal of damaged and un-repairable equipment and that the school meets its recycling duties in line with current procedures.

General Duties:

• Liaising with the IT Network Manager and teaching staff as appropriate.
• Carrying out all problem solving, changes, configuration, availability, capacity and continuity processes in-line with the Framework for ICT in Schools (FITS) recommendations and guidelines under the direction of the IT Network Manager and the trusts policies and procedures.
• Actively pursuing training and accreditation on agreed plans for the school network and system developments and upgrades.
• Assisting with the production of an annual audit of the ICT equipment.
• Researching information concerning equipment, evaluating systems for best value and advising the IT Network Manager on purchases.
• Producing orders for equipment and consumables after agreement with the IT Network Manager.
• Taking responsibility for own professional development, continually keeping updated about new initiatives in educational ICT, and contributing to the school as a learning organisation.
• Assisting with the implementation of projects and school ICT initiatives.