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- Tasks: Manage customer queries and provide excellent support in a dynamic team environment.
- Company: Join Westfield Health, dedicated to improving lives through health cash plans and wellbeing services.
- Benefits: Enjoy flexible working, a wellbeing day off, and access to gym facilities and health insurance.
- Why this job: Be part of a supportive culture that values your contributions and promotes work-life balance.
- Qualifications: Customer service experience and strong communication skills are essential; no specific background required.
- Other info: Hybrid working options available after training; we welcome applications from all backgrounds.
The predicted salary is between 28800 - 43200 £ per year.
| Job title | Policy Administrator |
| Location | Sheffield |
| Opportunity | Full Time Vacancy (12-month Maternity Cover) |
About the role
The role of Policy Administrator is central to providing our customers with a caring and proactive support service. Westfield Health are dedicated to making a healthy difference to the quality of life of our customers, and the Policy Administrator supports our mission by managing and resolving customer queries and offering excellent customer service.
The Policy Administrator will work within the Connect Team to provide Health Cash Plans to customers to cover the cost of essential healthcare, as well as providing access to valuable health and wellbeing services.
We believe flexibility is key for our employees and encourage a healthy work life balance, you will have the option of hybrid (home/office) working once you have completed training in the office, also with an option to condense your 35-hour working week into 4 days, with a wellbeing day off.
A work laptop will be provided on your first day, you will need a smartphone and reliable internet connection.
We are proud to be a committed member of inclusive employers and we welcome applications from people of all backgrounds and experience levels.
We are a Disability Confident Committed employer, if this applies to you, please tick to apply as a Disability Confident Candidate when prompted.
We don’t expect you to have experience in everything on this advert, if something interests you, we would really like you to apply!
Main Duties and Responsibilities
- To receive and process policyholder applications, electronic provider files and company information to update and make amendments to their policy’s within agreed processes
- To receive and process payments made to Westfield Health, resolve queries within agreed processes, carry out credit control and company cancellations, and maintain accurate reconciliation of existing policyholders
- To assess and resolve enquiries, requests and complaints, primarily on the telephone, but also by other electronic access channels, to ensure that customer enquiries are resolved at first point of contact, unless specialist knowledge or further investigation is required
- To contribute to the achievement of departmental objectives and business results
Skills and Values
We are looking for people to join our team who have the right level of experience and skills working in a customer experience environment and can also demonstrate behaviours in line with our Values; The Westfield Way.
- A positive approach to work and meeting objectives
- Experience of working in a target focussed environment
- Significant experience of dealing with enquiries through a variety of channels
- A team player and develops great working relationships
- Attention to detail and accuracy
- Effective time management and organisation
- Excellent written and communication skills
- Competent user of the Microsoft Office Suite
The Westfield Way
We are passionate about inspiring and empowering our colleagues to be the best we can be. We believe that our people are our strongest asset and by recruiting people that understand and live by our values; The Westfield Way, we aim to continue to provide an excellent experience for our colleagues and customers. Our commitment to creating a workplace where our colleagues feel connected, heard, developed, recognised and supported has been demonstrated by our achievement of the prestigiousInvestors in People Goldaccreditation!
Our co-created Values reflect the ‘way we do things around here’. The Policy Administrator will be expected to demonstrate these values in all aspects of their role.
- We care
- We’re in it together
- We are explorers
- We own it
To find out more about what makes up each of our Values, please see our website.
Life at Westfield
Westfield Health offers many benefits to our colleagues as part of your employment package. We believe that by treating our colleagues well, they will enjoy working with us -and happy colleagues makes happy customers; it’s a win-win!
Stay fit and well by accessing your personal Health Cash Plan and Private Medical Insurance policies. Be rest assured that you are well looked after and have cover for all your essential healthcare needs.
Take advantage of our all-inclusive internal wellbeing experience. We offer all colleagues free access to our Active Space which includes onsite gym facilities, as well as on-demand classes and resources available on our Wellbeing app. Take time within the working day to utilise our Wellbeing Room, Yoga and Pilates classes to unwind and relax.
Our annual bonus scheme reflects the hard work we all contribute towards. We offer flexible working arrangements to balance your home and work life and, important to know for the future, we offer incremental annual leave and service awards to our colleagues after 5 years’ service.
To see more of our benefits, please go to our website.
Are you interested?
Part of the selection process will be a Competency Based Interview. Candidates will be asked for specific examples detailing how they have demonstrated the Skills and Values we are looking for within this role.
If you feel that you have the skills and values to carry out this role, please apply by submitting your CV and provide information about your relevant skills and experience.
We’re so excited to meet you!
Support with your application
We value inclusivity and want to make sure our application process is open and accessible to all candidates. As a Disability Confident Employer, we\’re dedicated to providing reasonable adjustments to ensure the recruitment process is as comfortable as possible.If you would like any further information or support, please email recruitment@westfieldhealth.com
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Policy Administrator employer: Westfield Health
Contact Detail:
Westfield Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Policy Administrator
✨Tip Number 1
Familiarise yourself with Westfield Health's values, especially 'The Westfield Way'. During your interactions, whether in interviews or networking, demonstrate how your personal values align with theirs. This will show that you are not just a fit for the role but also for the company culture.
✨Tip Number 2
Prepare specific examples from your past experiences that showcase your customer service skills and ability to resolve queries effectively. The interview process will likely focus on competency-based questions, so having these examples ready will help you stand out.
✨Tip Number 3
Research common customer service challenges in the health insurance sector. Being knowledgeable about industry-specific issues can help you engage in meaningful conversations during interviews and demonstrate your proactive approach to problem-solving.
✨Tip Number 4
Network with current or former employees of Westfield Health on platforms like LinkedIn. They can provide insights into the company culture and the role itself, which can be invaluable when tailoring your approach during the application process.
We think you need these skills to ace Policy Administrator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Policy Administrator position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service or administrative roles. Provide specific examples of how you've successfully handled customer queries or worked in a target-focused environment.
Demonstrate Values: Familiarise yourself with 'The Westfield Way' values mentioned in the job description. Use your application to demonstrate how you embody these values through your past experiences and work ethic.
Prepare for Competency-Based Interview: Be ready to provide specific examples during the interview that showcase your skills and how you've dealt with challenges in previous roles. Think about situations where you've shown attention to detail, effective communication, and teamwork.
How to prepare for a job interview at Westfield Health
✨Understand the Company Values
Before your interview, take some time to familiarise yourself with Westfield Health's values, known as 'The Westfield Way'. Be prepared to discuss how your personal values align with theirs, especially around caring for customers and teamwork.
✨Prepare for Competency-Based Questions
Since the selection process includes a Competency Based Interview, think of specific examples from your past experiences that demonstrate your skills in customer service, problem-solving, and teamwork. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Communication Skills
As a Policy Administrator, effective communication is key. During the interview, practice clear and concise communication. Be ready to explain how you have successfully resolved customer queries in the past, highlighting your ability to listen and respond appropriately.
✨Demonstrate Attention to Detail
Given the role's focus on processing applications and maintaining accurate records, be prepared to discuss how you ensure accuracy in your work. You might want to share examples of how you've managed details in previous roles or projects.
