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- Tasks: Lead the Front of House team to deliver 5* customer service in a corporate setting.
- Company: Join a prestigious investment bank in Central London focused on employee wellbeing.
- Benefits: Enjoy flexible shifts, competitive pay, and a supportive work environment with great perks.
- Why this job: Be part of a dynamic team that values excellence and continuous improvement in customer service.
- Qualifications: Customer service experience, strong communication skills, and proficiency in Microsoft Office required.
- Other info: Candidates will undergo a Competency Based Interview to showcase their skills.
The predicted salary is between 36000 - 60000 £ per year.
The Front of House Manager will work within the Management Team operating in a prestigious corporate environment within a large investment bank based in Central London where employee wellbeing is a key part of daily life. As the Front of House Manager, you will be responsible for the Front of House team ensuring the department delivers a 5* customer service experience and is able to find solutions to member enquiries. They will also be responsible for ensuring the Front of House operation runs smoothly by managing the rota, retail stock ordering and membership management including sign ups, cancellations and all membership enquiries.
About the role
- Deliver excellent customer service levels that exceed expectations.
- Ensuring the membership database is managed efficiently and effectively.
- Create a hub of knowledge to support all member and non-member enquiries.
- Flexible to be able to conduct opening, mid and closing shifts.
- Present a monthly report on the department covering performance and opportunities.
- Collaborate with the fitness department.
- Promote a culture of excellence and continuous improvement.
- Develop FOH team with goal setting and long term planning.
To succeed as part of the management team you will have:
- Experience in a customer service focused environment.
- A team player with exceptional planning and organisation skills with the ability to multitask.
- Outstanding communication and customer service skills.
- Approachable, personable, and able to adapt to different situations, always keen to delight customers and improve their experience.
- Excellent attention to detail.
- Ability to work in a pressurised environment.
- Flexible and ‘can do’ attitude.
- Excellent IT skills, with proven skills in Microsoft Excel, PowerPoint and Word.
Life at Westfield
Westfield Health offers many benefits to our colleagues as part of your employment package. We believe that by treating our colleagues well, they will enjoy working with us - and happy colleagues make happy customers; it’s a win-win!
Are you interested? Part of the selection process will be a Competency Based Interview. Candidates will be asked for specific examples detailing how they have demonstrated the Skills and Values we are looking for within this role. If you feel that you have the skills and values to carry out this role, please apply by submitting your CV and provide information about your relevant skills and experience. We’re so excited to meet you!
If you would like any further information or support, please email.
Front of House Manager employer: Westfield Health
Contact Detail:
Westfield Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Manager
✨Tip Number 1
Familiarise yourself with the corporate environment of investment banks. Understanding their culture and expectations can help you tailor your approach during interviews and discussions.
✨Tip Number 2
Prepare specific examples from your past experiences that showcase your customer service skills and ability to manage a team. This will be crucial for the competency-based interview they mentioned.
✨Tip Number 3
Highlight your organisational skills by discussing how you've successfully managed rotas or schedules in previous roles. This is particularly relevant given the responsibilities of the Front of House Manager.
✨Tip Number 4
Demonstrate your adaptability by sharing instances where you've thrived in high-pressure situations. This will show that you possess the 'can do' attitude they are looking for.
We think you need these skills to ace Front of House Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and management. Use specific examples that demonstrate your ability to deliver excellent service and manage a team effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the role. Mention how your skills align with the company's values and the importance of employee wellbeing.
Prepare for Competency-Based Interview: Think of specific examples from your past experiences that demonstrate your planning, organisation, and communication skills. Be ready to discuss how you've handled challenges in a customer-focused environment.
Highlight IT Skills: Since the role requires proficiency in Microsoft Excel, PowerPoint, and Word, ensure you mention any relevant experience or projects where you've used these tools effectively.
How to prepare for a job interview at Westfield Health
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you delivered exceptional customer service. Highlight situations where you went above and beyond to meet customer needs, as this role heavily focuses on providing a 5* experience.
✨Demonstrate Team Leadership
Be ready to discuss your experience in managing teams. Share instances where you successfully led a team, managed rotas, or facilitated training sessions, as these are key responsibilities of the Front of House Manager.
✨Emphasise Your Problem-Solving Abilities
Think of examples where you effectively resolved member enquiries or handled difficult situations. This will show your ability to find solutions and maintain a smooth operation under pressure.
✨Prepare for Competency-Based Questions
Familiarise yourself with the skills and values outlined in the job description. Prepare to answer competency-based questions by using the STAR method (Situation, Task, Action, Result) to structure your responses.
