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For Companies At a Glance
- Tasks: Be the friendly face of a prestigious investment bank, delivering top-notch customer service.
- Company: Join Westfield Health, where employee wellbeing is at the heart of our culture.
- Benefits: Enjoy a full-time role with no weekend work and a supportive team environment.
- Why this job: Perfect for those who love helping others and thrive in a dynamic, professional setting.
- Qualifications: Customer service experience, strong communication skills, and a positive attitude are essential.
- Other info: We value inclusivity and offer support throughout the application process.
The predicted salary is between 28800 - 43200 £ per year.
The Front of House Team Member will work within the Front of House Team operating in a prestigious corporate environment within a large investment bank based in the heart of Canary Wharf, London where employee wellbeing is a key part of daily life.
As part of the Front of House team, you are accountable for all aspects of a busy reception being the first point of contact for this busy facility. Customer service is a key area of responsibility, central to providing our client’s employees with a caring and proactive fitness and wellbeing assistance service.
About the role
- Monday to Friday working week, no weekend working.
- Deliver excellent customer service levels that exceed expectations.
- Form an integral part of the ‘Customer Journey’ and will strive to continually improve where possible.
- Strong communication skills with clients and employees both face to face, by telephone and written correspondence.
- Ensuring the facility is always welcoming and professional.
- Working closely with all departments and team members to ensure consistency and professional delivery of services.
- Complete membership and booking management tasks.
- Ability to educate members on the wider services offered through learning and awareness of the gym programme.
- Help drive a positive team culture of continued learning and improvement.
To succeed as part of the Front of House team you will have:
- Experience in a customer service focused environment.
- A team player with exceptional planning and organisation skills with the ability to multitask.
- Outstanding communication and customer service skills.
- Approachable, personable, and able to adapt to different situations, always keen to delight customers and improve their experience.
- Excellent attention to detail.
- Ability to work in a pressurised environment.
- Flexible and ‘can do’ attitude.
- Excellent IT skills, with proven skills in Microsoft Excel, PowerPoint and Word.
Life at Westfield
Westfield Health offers many benefits to our colleagues as part of your employment package. We believe that by treating our colleagues well, they will enjoy working with us - and happy colleagues make happy customers; it’s a win-win!
Are you interested? If you feel that you have the skills and values to carry out this role, please apply by submitting your CV and provide information about your relevant skills and experience. We’re so excited to meet you!
Help with your application: We value inclusivity and want to make sure our application process is open and accessible to all candidates. As a Disability Confident Employer, we’re dedicated to providing reasonable adjustments to ensure the recruitment process is as comfortable as possible. If you would like any further information or support, please email recruitment@westfieldhealth.com.
Corporate Front of House Team Member employer: Westfield Health
Contact Detail:
Westfield Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Corporate Front of House Team Member
✨Tip Number 1
Familiarise yourself with the corporate environment of Canary Wharf. Understanding the culture and expectations of a prestigious investment bank will help you tailor your approach during interviews and interactions.
✨Tip Number 2
Brush up on your customer service skills, especially in high-pressure situations. Practising scenarios where you handle difficult customers or multitask effectively can give you an edge in demonstrating your capabilities.
✨Tip Number 3
Network with current or former employees of the company. They can provide insights into the team culture and what it takes to succeed in the Front of House role, which can be invaluable during your application process.
✨Tip Number 4
Showcase your IT skills, particularly in Microsoft Excel, PowerPoint, and Word. Being able to discuss specific examples of how you've used these tools in previous roles can set you apart from other candidates.
We think you need these skills to ace Corporate Front of House Team Member
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills that align with the role of a Corporate Front of House Team Member. Use specific examples to demonstrate your communication skills and ability to work in a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your values align with theirs, particularly around employee wellbeing and customer service excellence.
Highlight Relevant Experience: In your application, emphasise any previous roles where you provided exceptional customer service or worked in a fast-paced environment. This will show that you have the necessary skills to thrive in this position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Front of House role.
How to prepare for a job interview at Westfield Health
✨Showcase Your Customer Service Skills
As a Corporate Front of House Team Member, your ability to deliver excellent customer service is crucial. Prepare examples from your past experiences where you went above and beyond for a customer, highlighting your proactive approach and problem-solving skills.
✨Demonstrate Strong Communication Abilities
Communication is key in this role. Be ready to discuss how you've effectively communicated with clients and colleagues in previous positions. Practice articulating your thoughts clearly and confidently, both verbally and in writing.
✨Emphasise Teamwork and Adaptability
This position requires a team player who can adapt to various situations. Share instances where you collaborated with others to achieve a common goal or adapted to changes in a fast-paced environment, showcasing your flexibility and positive attitude.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle pressure and multitask. Think of specific situations where you successfully managed multiple responsibilities or resolved conflicts, and be ready to explain your thought process and actions.
